Customer Success Manager

2 months ago

bangalore, India Lemnisk Full time

Job Location: Bangalore (work-from-office)


Responsibilities

  • Looking for a maverick who is passionate about increasing digitals share of Business for our different verticals.
  • Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients
  • Define and Execute strategy for retention and cross sell for every account
  • Understand client known and unknown needs and partner with Delivery and product team to address client needs
  • As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients
  • Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head – Innovation and other C level executives.
  • Provide Client and market level insights for product innovation
  • Lead presales for the region & given set of accounts
  • Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs

Qualifications

  • 1-4 years of employment experience in Customer Success
  • Candidates with strong demonstrated prior experience in helping clients achieve success using enterprise solutions preferably digital marketing platforms are preferred.
  • Proven track record of upselling/cross selling
  • Experience in working with and influencing customers at multiple levels up to CXOs.
  • Engineering degree in bachelors’ is mandatory.
  • Must have excellent communication skills.
  • Willingness to travel, if required on short notice.
  • BFSI experience is a plus

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