Customer Success Manager

2 months ago

Bangalore, India Skit.ai Full time

About us

Skit.ai is the leading conversational Voice AI platform in the accounts and receivables (ARM) industry, enabling collection agencies to streamline and accelerate revenue recovery. Skit.ai's Compliant, Configurable, and Easy-to-deploy Conversational Voice AI platform is enabling enterprises to automate nearly one million consumer conversations weekly.

Skit.ai has been awarded several awards and recognitions, including Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, Disruptive Technology of the Year 2022 by CCW, and Gold Globee CEO Awards 2022.

Job Title: Customer Success Manager

Work Location : Indiranagar, Bangalore

Shift : US Shift

Job:

  • Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
  • Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation
  • Address customer issues on priority to ensure high CSAT
  • Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product/sales/Finance/management and ensure follow-up for intime redressal
  • Maintain discipline around too/metrics update to ensure end to end customer health tracking
  • Work closely with marketing team to create referral opportunities/ advocates within the customer portfolio
  • Ensure portfolio retention and expansion targets are met
  • Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Experience:

  • 3 to 6 years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm.
  • Prior experience with early/mid stage B2B start-ups will be preferable.
  • Deep customer handling experience.
  • Incredible precision, attention to detail, and organization skills.
  • Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly.
  • Strong end to end ownership of metrics and numbers.
  • Experience working with cross-functional teams and projects especially sales, product and engineering.

Qualifications:

  • B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain.
  • Currently CSM/Professional services manager at a reputed SAAS/AI firm.
  • Consultant at a reputed consulting firm with experience handling customer relationships directly.

  • Customer success manager

    2 weeks ago

    Bangalore, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...

  • Customer Success Manager

    2 weeks ago

    Bangalore, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...

  • Manager of Customer Success

    1 month ago

    bangalore, India Animaker Inc. Full time

    Animaker is looking for an energetic and ambitious Farming Manager or Manager, Account management or Customer Success Manager who will spearhead your assigned Sales team into forging a strong and fruitful customer relationship that manifolds the business. As a fast-paced startup with revolutionary, innovative solutions in visual content creation space, we...

  • Customer Success Manager

    2 months ago

    bangalore, India CommerceIQ Full time

    Company Overview: CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With...

  • Customer Success Manager

    1 month ago

    bangalore, India CommerceIQ Full time

    Company Overview:CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a...

  • Customer Success Manager

    2 weeks ago

    bangalore, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers)Location : BangaloreAbout usAt Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system integration...

  • Customer Success Manager

    2 weeks ago

    Bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle...

  • Customer success manager

    2 weeks ago

    Bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with Bay One Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well...

  • Customer Success Manager

    2 weeks ago

    bangalore, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...

  • Customer Success Manager

    2 weeks ago

    bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle...

  • Customer Success Manager

    2 weeks ago

    bangalore, India BayOne Solutions Full time

    Position: Customer Success ManagerLocation: Bengaluru or Gurgaon (Onsite)Type: Fulltime with BayOneResponsibilities:Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables.What are we looking for:Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as well handle multiple types...

  • Customer Success Manager

    3 weeks ago

    bangalore, India Zoko (YC W21) Full time

    The Role As a Customer Success Manager, you will play a pivotal role in ensuring the success of our customers by optimizing their experience, driving engagement, and promoting long-term retention. Your focus will be on building strong customer relationships, guiding them through onboarding, and implementing strategies to retain customers while providing...

  • Customer Success Manager

    4 weeks ago

    bangalore, India Zoko (YC W21) Full time

    The RoleAs a Customer Success Manager, you will play a pivotal role in ensuring the success of our customers by optimizing their experience, driving engagement, and promoting long-term retention. Your focus will be on building strong customer relationships, guiding them through onboarding, and implementing strategies to retain customers while providing...

  • Customer success manager

    4 days ago

    Bangalore, India Urban Vault Full time

    Location: HSR, Bengaluru, India (WFO) Job Type: Full Time Experience: 4-6 Years About Us: Revolutionising the commercial real estate market in India with our Intelligent workspace-as-a-Service offering, Urban Vault (UV) is a leading provider of managed office spaces. With over 1 million sq ft of space under management in Bangalore, we are...

  • Customer Success Manager

    2 weeks ago

    Bangalore, India BayOne Solutions Full time

    Position: Customer Success Manager Location: Bengaluru or Gurgaon (Onsite) Type: Fulltime with BayOne Responsibilities: Sr Customer Success Manager - Provide oversight and orchestrate Premium services deliverables. What are we looking for: Exceptional customer skills. Has a higher workload. Can accept, plan, and execute large projects as...

  • Customer Success Manager

    1 week ago

    bangalore, India Lucidity Full time

    Role : Customer Success Manager (US/EU Enterprise Customers) Location : Bangalore About us At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innovative deep tech leverages the power of data science, workflow automation, and system...

  • Customer Success Manager

    2 weeks ago

    Bangalore, India HireQuotient Full time

    Job Description: About Us: HireQuotient is an AI-first SaaS company focused on reimagining how people hire globally. We have started solving for US-based companies, and currently have clients all across the world. Role Description: We are looking for a full-time, dedicated Customer Success Manager to join our team in our Bengaluru office. In this role,...

  • Customer success manager

    2 weeks ago

    Bangalore, India HireQuotient Full time

    Job Description: About Us: Hire Quotient is an AI-first Saa S company focused on reimagining how people hire globally. We have started solving for US-based companies, and currently have clients all across the world. Role Description: We are looking for a full-time, dedicated Customer Success Manager to join our team in our Bengaluru office. In this...

  • Customer Success Manager

    2 months ago

    bangalore, India HireQuotient Full time

    Job Description:About Us: HireQuotient is an AI-first SaaS company focused on reimagining how people hire globally. We have started solving for US-based companies, and currently have clients all across the world.Role Description: We are looking for a full-time, dedicated Customer Success Manager to join our team in our Bengaluru office. In this role, you...

  • Manager of Customer Success

    1 month ago

    bangalore, India Animaker Inc. Full time

    Animaker is looking for an energetic and ambitious Farming Manager or Manager, Account management or Customer Success Manager who will spearhead your assigned Sales team into forging a strong and fruitful customer relationship that manifolds the business. As a fast-paced startup with revolutionary, innovative solutions in visual content creation space, we...