Manager of Customer Success

2 days ago


bangalore, India Animaker Inc. Full time

Animaker is looking for an energetic and ambitious Farming Manager or Manager, Account management or Customer Success Manager who will spearhead your assigned Sales team into forging a strong and fruitful customer relationship that manifolds the business. As a fast-paced startup with revolutionary, innovative solutions in visual content creation space, we aim to create a difference and delight our customers. We have over 10 million users from 190+ countries; with 100’s being Fortune 500 companies like Walmart, Ford, Dell, GSK, Varian Medical, Google, Unilever etc.


This job might be for you if you have:


  • 5 to 10 yrs of Proven Software Sales Success in exceeding your monthly and annual Team Sales Quotas.
  • Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research & identify key client requirements within the accounts and suggest solutions that answer clients' needs and wants.
  • Strong experience in the US/Europe and/or APAC Markets
  • Experience in building, managing, coaching and mentoring a Account management or Customer Success team.
  • Experience in developing frameworks and playbooks to retain customers and improved customer success.
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Proven experience managing Fortune 500 companies
  • Hard negotiation and convincing skills



Your typical day might include the following:

  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Building credible and long-lasting relationships with existing clients for recurring business.
  • Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast, and reduce churn.
  • Meet month and quarterly Up-Sell and Cross-Sell opportunity generation consistent with sales targets.
  • Meet customer retention goals with minimum 90% retention rate.
  • Increase footprint in the existing customer base to offset any unavoidable churn.
  • Ensure 100% customer satisfaction and maximize retention.
  • Negotiate contracts and close agreements to maximize profits.
  • Providing timely feedback to senior management regarding international sales performance.
  • Continuously reviewing the action items/targets of self and the team and course-correcting whenever required.
  • Maintaining high team morale. Motivating the team to give their best.
  • Continuously reviewing the action items/targets of self and the team and course-correcting whenever required.
  • Maintaining high team morale. Motivating the team to give their best.
  • Mentor junior team members; assisting the team; establishing harmony.



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