Incident Resolution Manager

Incident Resolution SpecialistWe are seeking a seasoned Incident Resolution Specialist to drive the delivery of exceptional support experiences during customer-facing incidents. This dynamic role focuses on delivering timely, clear, and accurate communication with both internal and external stakeholders.The ideal candidate will bring expertise in command and...

Job OverviewWe are seeking a skilled Incident Manager to lead our response efforts and coordinate with internal stakeholders in managing customer-facing reliability and security incidents.The ideal candidate will adopt a 'Customer-First' approach to evaluate impacts, deliver situation reports, and build communication bridges.Manage incident communication,...

Role Overview:This role serves as an escalation point and case investigations agent for credit card disputes and chargebacks under Mastercard network guidelines.Key Responsibilities include investigating a variety of customer scenarios, resolving issues and inquires following Regulation Z compliance. This includes fraud and non-fraud cases.Job...

Dear Candidate,We have opening for “Service Desk L2 Lead” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2 issues...

Dear Candidate,We have an exciting opportunity for a skilled professional to take on the role of Service Desk Lead.The selected candidate will be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include:Receiving calls, emails and web-tickets from end users and other Agency Service Desks / Help Desks, and creating...

Join our team and thrive in a dynamic environment as we seek an experienced Network Operations Engineer. Deliver 24/7 support for network infrastructure and lead incident response, fault resolution, and change management.Requirements:Prior experience in large-scale network operations, preferably in banking or enterprise settings.Strong analytical skills with...

Job OverviewAs a highly skilled Technical Operations Lead, you will be responsible for guiding and leading a team of technical professionals in a fast-paced production environment.Key Responsibilities:Leadership and Mentorship: Lead and mentor a team of 10+ technical operations engineers to ensure the delivery of high-quality services.Critical Situation...

Azure Databricks Developer RoleKey Responsibilities and ObjectivesManage data ingestion pipelines using batch and real-time processes to drive business outcomes.Ensure efficient ETL/ELT process management for optimal data utilization.Implement effective incident management, service monitoring, and alert resolution strategies.Collaborate with global teams to...

Job Title: Technical Support SpecialistAbout the Role:This is a critical position that requires technical expertise and excellent communication skills. As a Technical Support Specialist, you will provide first-level support to internal customers via phone, email, chat, or ticketing system.Key Responsibilities:Provide timely and effective technical assistance...

Transforming Data Exchange with Managed File TransferKey Responsibilities:Administer and maintain secure data exchange systemsConfigure and support high-volume file transfersDevelop and enhance file transfer solutions using IBM Sterling IntegratorPerform incident management, troubleshooting, and resolution within service level agreementsCollaborate to ensure...