Senior Credit Card Dispute Resolution Specialist

4 days ago


amravati, India beBeeDisputeAgent Full time

Role Overview:This role serves as an escalation point and case investigations agent for credit card disputes and chargebacks under Mastercard network guidelines.Key Responsibilities include investigating a variety of customer scenarios, resolving issues and inquires following Regulation Z compliance. This includes fraud and non-fraud cases.Job Requirements:Minimum 5 years of experience resolving credit card disputes and chargebacks under Mastercard network guidelinesStrong expertise in US Regulation Z complianceStrong knowledge of Mastercard network guidelines and chargeback procedures, including understanding Mastercard chargeback codes and current guideline updatesWhat We Offer:This is an individual contributor role with no responsibility for managing people on the team. You will have the opportunity to develop your skills and expertise in credit card dispute resolution and chargeback management.



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