Service Desk Lead
17 hours ago
Dear Candidate,We have opening for “Service Desk L2 Lead” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following:Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent InformationTracking and classifying incoming incidents or service requests, attempting initially solutionsProvides initial assessment of categorization and prioritization for reported Incidents andService Requests and provides initial support, targeting a higher level of first contact resolutionEnsures Incidents and Service Requests are properly escalated and assigned to appropriate support groupsPerform hierarchical escalation to Service Desk Management and Incident ManagementProvide communication to end users concerning the status of Incidents, Service Requests and ChangesCompiles data through Incident entry that will be used for management information and reportingMaintains ownership of Incidents, ensuring status update and resolution according to SLAsProvide input to Service Desk Management regarding Continuous Improvement opportunitiesCooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect incidents properly
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Front Desk Receptionist
3 weeks ago
Amravati, India NXTGEN Intelligence Academy Full timeCompany DescriptionNXTGEN Intelligence Academy LLP specializes in professional coaching and practical training in Artificial Intelligence (AI) and Information Technology (IT). We empower learners of all ages by providing industry-relevant courses, expert mentorship, and real-world projects. Our mission is to help individuals upskill, innovate, and lead in...
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Front Desk Receptionist
3 weeks ago
Amravati, India NXTGEN Intelligence Academy Full timeCompany DescriptionNXTGEN Intelligence Academy LLP specializes in professional coaching and practical training in Artificial Intelligence (AI) and Information Technology (IT). We empower learners of all ages by providing industry-relevant courses, expert mentorship, and real-world projects. Our mission is to help individuals upskill, innovate, and lead in...
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Front Desk Receptionist
3 weeks ago
Amravati, India NXTGEN Intelligence Academy Full timeCompany Description NXTGEN Intelligence Academy LLP specializes in professional coaching and practical training in Artificial Intelligence (AI) and Information Technology (IT). We empower learners of all ages by providing industry-relevant courses, expert mentorship, and real-world projects. Our mission is to help individuals upskill, innovate, and lead in...
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Front Desk Receptionist
3 weeks ago
Amravati, India NXTGEN Intelligence Academy Full timeCompany DescriptionNXTGEN Intelligence Academy LLP specializes in professional coaching and practical training in Artificial Intelligence (AI) and Information Technology (IT). We empower learners of all ages by providing industry-relevant courses, expert mentorship, and real-world projects. Our mission is to help individuals upskill, innovate, and lead in...
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Front Desk Receptionist
2 weeks ago
Amravati, India NXTGEN Intelligence Academy Full timeCompany DescriptionNXTGEN Intelligence Academy LLP specializes in professional coaching and practical training in Artificial Intelligence (AI) and Information Technology (IT). We empower learners of all ages by providing industry-relevant courses, expert mentorship, and real-world projects. Our mission is to help individuals upskill, innovate, and lead in...
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Front Desk Receptionist
3 weeks ago
Amravati, India NXTGEN Intelligence Academy Full timeCompany Description NXTGEN Intelligence Academy LLP specializes in professional coaching and practical training in Artificial Intelligence (AI) and Information Technology (IT). We empower learners of all ages by providing industry-relevant courses, expert mentorship, and real-world projects. Our mission is to help individuals upskill, innovate, and lead in...
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Front Desk Receptionist
3 weeks ago
Amravati, India NXTGEN Intelligence Academy Full timeCompany Description NXTGEN Intelligence Academy LLP specializes in professional coaching and practical training in Artificial Intelligence (AI) and Information Technology (IT). We empower learners of all ages by providing industry-relevant courses, expert mentorship, and real-world projects. Our mission is to help individuals upskill, innovate, and lead in...
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Front Desk Receptionist
3 weeks ago
Amravati, India NXTGEN Intelligence Academy Full timeCompany Description NXTGEN Intelligence Academy LLP specializes in professional coaching and practical training in Artificial Intelligence (AI) and Information Technology (IT). We empower learners of all ages by providing industry-relevant courses, expert mentorship, and real-world projects. Our mission is to help individuals upskill, innovate, and lead in...
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Front Desk Receptionist
1 week ago
Amravati, India Parijatak Ayurveda Full timeJob Requirements: 1.Well-Groomed Appearance 2. Strong Communication Skills (Hindi, Marathi, English) 3. Well Etiquette and Manners 4. Interdepartmental Communication Skills 5. Patient Handling Skills 6. Polite and Soft-Spoken 7. Friendly and Approachable 8. Ability to Manage Front Desk Operations 9. Patient Call Management Abilities 10. Computer...
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Service Delivery Lead
3 weeks ago
Amravati, India Bean HR Consulting Full timeJob Title:Software Service Delivery Leader Location:Gurugram- Hybrid Experience:18–22 years (with minimum 5 years in leadership roles) About the Role We are seeking a highly motivated and experiencedSoftware Service Delivery Leaderto drive service excellence, client satisfaction, and operational efficiency across multiple software delivery functions. This...
