Technical Support and Implementation Specialist
7 days ago
Job Title: Technical Support and Implementation SpecialistAbout the Role:We are seeking a skilled Technical Support and Implementation Specialist to join our team. As a Technical Support and Implementation Specialist, you will be responsible for providing Level 2 technical support for Talkdesk platform incidents and service requests.Key Responsibilities:Provide technical support for Talkdesk platform incidents and service requests.Assist in Talkdesk setup, configuration, and deployment activities across various business units.Work with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools (e.g., Salesforce, ServiceNow).Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Support prompt engineering and AI-driven workflow optimization, if applicable.Collaborate with Talkdesk and customer support teams for escalations or advanced issue resolution.Document processes, configuration changes, and best practices.Provide periodic reports on performance metrics, issues, and resolutions.Ensure compliance with company and customer security, privacy, and operational standards.Requirements:Minimum 5+ years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with Talkdesk platform – setup, configuration, and troubleshooting.Knowledge of IVR design, call routing, and integration with CRM platforms.Experience with prompt engineering or AI-enabled conversation flows (advantageous).Strong understanding of SaaS applications, cloud-based telephony systems, and APIs.Excellent communication and customer interaction skills.Fluent in French and English (verbal and written).Based in EMEA region and available for customer-facing support during local business hours.What We Offer:We offer a dynamic work environment, competitive compensation, and opportunities for professional growth and development.Contact Us:If you are a motivated and experienced Technical Support and Implementation Specialist looking for a new challenge, please submit your application.
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vijayawada, India beBeeSupport Full timeJob Title: Oracle Technical Support - SCMWe are seeking a highly skilled technical support specialist to join our team. As a key member of our organization, you will be responsible for providing expert-level support for supply chain and manufacturing modules.Your responsibilities will include:Troubleshooting and resolving production issues across Oracle EBS...
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