Proven Technical Support Expert

5 days ago


vijayawada, India beBeeTroubleshooter Full time

Job OpportunityAs a Technical Support Specialist, you will be responsible for delivering high-quality technical support to our enterprise customers.The primary focus of this role is on troubleshooting and resolving technical issues related to current configurations and platform functionality.Key Responsibilities:Act as a primary point of contact for customer-reported technical issues and provide timely resolutions.Conduct thorough investigations into issues involving platform integrations, data discrepancies, and user configuration.Utilize various tools such as SQL, Postman, and log monitoring systems to perform in-depth root cause analysis.Collaborate with cross-functional teams to escalate and resolve complex technical issues.Maintain accurate case notes and documentation to facilitate knowledge sharing within the organization.



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