IT Support Professional

1 week ago


vijayawada, India beBeeExpert Full time

Job DescriptionThe role of IT Service Management Specialist revolves around delivering expert support for the Managed Services tool sets and related processes and procedures.This includes providing daily operational support, ensuring timely management of client access requests, and serving as a Subject Matter Expert (SME) for the ITSM ticketing system.The successful candidate will be responsible for fostering collaboration with system stakeholders and cross-functional teams to guarantee seamless operation of our Keystone Technical Support Center and ticket management systems.Main ResponsibilitiesProviding day-to-day support for operational requirements and effectively managing ticket distribution to ensure timely completion of client access management requests.Serving as a Subject Matter Expert (SME) for the ITSM ticketing system, providing in-depth knowledge and expertise.Maintaining regular engagement with system stakeholders and cross-functional teams to ensure smooth operation of our Keystone Technical Support Center and ticket management systems.Required Skills and QualificationsExcellent communication and customer service skills, with a proven ability to learn and adapt to new situations.Strong understanding of ITIL methodologies and best practices.A minimum of 2-3 years of experience in the ITSM industry, with a preference for experience working in the ServiceNow platform.BenefitsA solid background in supporting external customer-facing systems.An understanding of IT service management principles and best practices, with a focus on delivering exceptional results.



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