Airline Ticketing Executive

4 days ago

uttar pradesh, India High Fly Dream Full time

 High Fly Dream, a leading airline company, is seeking a highly motivated and detail-oriented Airline Ticketing Executive to join our team. As an Airline Ticketing Executive, you will be responsible for providing exceptional customer service and ensuring the smooth ticketing process for our passengers. This is a crucial role in our organization, as you will directly contribute to our overall customer satisfaction and business success.Responsibilities:Handle ticketing inquiries and provide accurate information to customers regarding flight schedules, fares, and available seatsProcess ticket reservations, changes, cancellations, and refunds in a timely mannerEnsure compliance with airline policies and procedures, as well as industry regulationsCollaborate with other departments, such as Sales and Operations, to resolve customer issues and ensure a seamless travel experienceMaintain up-to-date knowledge of airline products, services, and promotionsAssist passengers with check-in procedures and boarding processesHandle customer complaints and provide appropriate solutionsQualifications:High school diploma or equivalent; additional education or certification in airline ticketing is a plusPrior experience in a customer service role, preferably in the airline or travel industryStrong knowledge of airline ticketing systems and reservation softwareExcellent communication and interpersonal skillsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyAttention to detail and accuracyProblem-solving and conflict resolution skillsProficiency in computer systems and MS Office applications

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