Air Ticketing Agent

5 days ago

Noida Uttar Pradesh, India Wayonix Pvt.ltd Full time

Job description:
**Job description -**

As an **Air Ticketing Executive** at **Wayonix Pvt.LTD**, you will be responsible for managing flight bookings, modifications, cancellations, and customer queries related to air travel. You will interact directly with customers, travel agents, and airline partners to ensure accurate and timely ticket issuance and support. This role is ideal for someone with a strong understanding of airline reservation systems, fare rules, and a customer-first approach. You will play a vital part in delivering smooth and efficient travel experiences.

**Key Responsibilities**
- **Flight Booking & Ticketing**:Handle international flight bookings, issue tickets accurately using airline reservation systems and GDS platforms.
- **Amendments & Cancellations**:Process rebookings, date changes, cancellations, and refunds as per airline and company policies.
- **GDS & Airline Portal Operations**:Work on GDS platforms like Amadeus, Galileo, Sabre or airline-specific portals to issue, modify, or cancel tickets.
- **PNR Management**:Monitor and manage PNRs (Passenger Name Records), ensure timely ticketing, and follow up on waitlisted or unconfirmed bookings.
- **Coordination with Airlines & Vendors**:Liaise with airlines, consolidators, and backend teams to resolve booking issues, seek fare waivers, or manage special service requests (SSRs).
- **Documentation & Reporting**:Maintain booking records, transaction logs, and share MIS reports with supervisors or management as required.
- **Policy Adherence**:Follow IATA standards, airline fare rules, and company procedures to ensure accuracy and compliance in all transactions.
- **Team Collaboration**:Coordinate with customer care, holiday, and sales teams to ensure smooth delivery of flight services.
- **Experience: 1**to 5 years of experience in International air ticketing.
- **Educational Qualification**:Graduate in any discipline. Certification in Travel & Tourism or IATA is preferred.
- **GDS Knowledge**:Familiar with at least one Global Distribution System (GDS) like Amadeus, Galileo, or Sabre.
- **Airline Policies**:Understanding of airline fare rules, baggage policies, cancellation norms, and reissuance procedures.
- **Communication Skills**:Fluent English. Ability to explain travel terms clearly and confidently to customers.
- **Customer Orientation**:Polite, professional, and empathetic when handling customer concerns related to flight bookings.
- **Detail-Oriented**:High accuracy in fare calculations, PNR entries, and passenger data input.
- **Problem Solving**:Ability to handle last-minute booking challenges, fare differences, and route changes with quick turnaround.
- **Flexibility**:Willing to work in rotational shifts, weekends, and during peak travel seasons or emergencies.

**Role**:Ticketing & Reservation Executive**Industry Type**:Travel & Tourism**Department**:Aviation & Aerospace**Employment Type**:Full Time, Permanent**Role Category**:Flight & Airport Operations

**CONTACT PERSON - HR INDU**

**CONTACT NUMBER - 9319371330, 8929963689**

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid sick time

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: ₹16,154.53 - ₹43,689.69 per month

**Benefits**:

- Paid sick time

Work Location: In person

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