Ticketing Executive

2 weeks ago

Noida, India Zonko Full time

**Full Job Description**
- To Issue, Reissue, Cancel & claim Refund of Airline Tickets on GDS & LCC.
- Responsible for FIT & Groups Ticketing.
- Assist with changes to travel arrangements and bookings where required.
- To confirm waitlisted seats by monitoring flights.
- To liaise the Airline on any special request like extra seats & other requirements.
- Knowledge of Tour Packages would be an add-on advantage. Make travel, accommodation and related bookings.
- Preparing Passenger Sales Report
- Manage team of Members
- Managing Team Performance Productivity // Quality // Shrinkage // Attrition
- Review processes and come up with recommendation which can help to improve overall performance
- Identify bridge process gaps
- Good Communicating with customers to answer questions about tickets, pricing, or flight schedules
- Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
- Entering customer information into a computer system to issue tickets or update records
- Explaining airport rules and procedures to passengers prior to boarding flights
- Processing refunds for lost or damaged tickets or reservation errors
- Explaining applicable fees and taxes for each ticket
- Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport termina
- Talk to Vendors and get good deal
- Find Deals and Updating to Client

**Salary**: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Noida, Gautam Buddha Nagar - 201309, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Air Ticketing work: 3 years (required)

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