Sr. Ticketing Executive
6 days ago
Job Description: Sr. Ticketing Executive / Travel Consultant (Navigator GDS)
Location: Airoli, Mumbai — Sutherland
Level: L2
Salary: ₹5.5 LPA – ₹6.5 LPA
About Navigator GDS
Navigator GDS is a specialized travel operations and distribution services provider offering end-to-end solutions in airline ticketing, fare management, and B2B travel support. Leveraging global distribution systems such as Sabre and Amadeus, Navigator GDS enables seamless travel bookings, exchanges, and post-ticketing operations for international clients and partner agencies.
The company focuses on bulk and corporate ticketing, delivering high-volume accuracy and turnaround speed. With strong expertise in ADM processing, refund handling, fare audits, and compliance, Navigator GDS serves as a trusted backend partner for leading travel agencies and enterprises worldwide. Its dual-GDS expertise and service-driven culture ensure operational excellence, reliability, and client satisfaction across all travel segments.
Key Responsibilities
· Handle international and domestic ticketing efficiently using Sabre & Amadeus (cryptic mode).
· Process ADMs, refunds, reissues, exchanges, and voids in compliance with airline and client policies.
· Manage bulk ticketing operations for B2B clients, ensuring accuracy and timely delivery.
· Coordinate with airlines, travel partners, and internal departments for issue resolution and escalations.
· Maintain error-free documentation for audits, fare compliance, and ADM reconciliation.
· Support internal reporting — daily, weekly, and monthly ticketing performance reports.
· Ensure top-tier customer service through effective communication and issue handling.
· Work closely with team leads to meet SLA targets and performance KPIs.
Key Requirements
Experience: Minimum 1 year in international ticketing with ADM/ticket handling exposure.
GDS Expertise: Sabre & Amadeus (cryptic mode) – mandatory with hands-on ticketing experience.
Communication Skills: Excellent English communication (both verbal and written).
Assessments: SHL: Svar (B2 – 61) & Writex (B2 – 60); GDS Tests: Sabre & Amadeus practical.
Availability: Immediate joiners only.
Work Type: On-site, Airoli, Mumbai.
Level: L2 (Mid-Senior).
Preferred Skills
· Knowledge of fare rules, consolidator fares, and group ticketing.
· Strong attention to detail and accuracy in fare calculations.
· Ability to handle large ticketing volumes and meet tight deadlines.
· Proficiency in refunds, exchanges, and ADM resolution.
· Understanding of airline compliance, IATA rules, and travel documentation.
· Flexibility to work in rotational shifts if required.
Hiring Process
Resume Screening
SHL Communication Assessment (Svar & Writex)
GDS Skill Evaluation – Sabre & Amadeus
Technical/Operations Interview
Final HR Discussion
Apply now by filling out the form below:
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