Sr. Ticketing Executive

6 days ago


Noida, Uttar Pradesh, India HireWave Full time ₹ 55,00,000 - ₹ 78,00,000 per year

Job Description: Sr. Ticketing Executive / Travel Consultant (Navigator GDS)

Location: Airoli, Mumbai — Sutherland

Level: L2

Salary: ₹5.5 LPA – ₹6.5 LPA

About Navigator GDS

Navigator GDS is a specialized travel operations and distribution services provider offering end-to-end solutions in airline ticketing, fare management, and B2B travel support. Leveraging global distribution systems such as Sabre and Amadeus, Navigator GDS enables seamless travel bookings, exchanges, and post-ticketing operations for international clients and partner agencies.

The company focuses on bulk and corporate ticketing, delivering high-volume accuracy and turnaround speed. With strong expertise in ADM processing, refund handling, fare audits, and compliance, Navigator GDS serves as a trusted backend partner for leading travel agencies and enterprises worldwide. Its dual-GDS expertise and service-driven culture ensure operational excellence, reliability, and client satisfaction across all travel segments.

Key Responsibilities

· Handle international and domestic ticketing efficiently using Sabre & Amadeus (cryptic mode).

· Process ADMs, refunds, reissues, exchanges, and voids in compliance with airline and client policies.

· Manage bulk ticketing operations for B2B clients, ensuring accuracy and timely delivery.

· Coordinate with airlines, travel partners, and internal departments for issue resolution and escalations.

· Maintain error-free documentation for audits, fare compliance, and ADM reconciliation.

· Support internal reporting — daily, weekly, and monthly ticketing performance reports.

· Ensure top-tier customer service through effective communication and issue handling.

· Work closely with team leads to meet SLA targets and performance KPIs.

Key Requirements

Experience: Minimum 1 year in international ticketing with ADM/ticket handling exposure.

GDS Expertise: Sabre & Amadeus (cryptic mode) – mandatory with hands-on ticketing experience.

Communication Skills: Excellent English communication (both verbal and written).

Assessments: SHL: Svar (B2 – 61) & Writex (B2 – 60); GDS Tests: Sabre & Amadeus practical.

Availability: Immediate joiners only.

Work Type: On-site, Airoli, Mumbai.

Level: L2 (Mid-Senior).

Preferred Skills

· Knowledge of fare rules, consolidator fares, and group ticketing.

· Strong attention to detail and accuracy in fare calculations.

· Ability to handle large ticketing volumes and meet tight deadlines.

· Proficiency in refunds, exchanges, and ADM resolution.

· Understanding of airline compliance, IATA rules, and travel documentation.

· Flexibility to work in rotational shifts if required.

Hiring Process

Resume Screening

SHL Communication Assessment (Svar & Writex)

GDS Skill Evaluation – Sabre & Amadeus

Technical/Operations Interview

Final HR Discussion

Apply now by filling out the form below:

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