Customer Service Representative

2 weeks ago

Noida Uttar Pradesh, India Manning Consulting Full time

**British Airways plc. is the flag carrier airline of the United Kingdom. It is headquartered in London, England, near its main hub at Heathrow Airport. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind Easy Jet**

*Notice Period* Up to 30 days

*Timing* Rotational

*Salary* 4.00 - 4.30 LPA

*Experience* 1.00 - 8.00 Years

*Education* Any degree

*Location* Noida, Noida, Uttar Pradesh / Gurgaon Haryana

*Must Have Skill* Excellent Interpersonal and Communication skill

*Requirements*
- Travel industry / BPO experience prefer.
- Excellent communication skills both oral and written.
- Strong conflict / objection handling skill.
- Customer Service background preferred
- Basic knowledge of Advanced fares and ticketing, electronic ticketing and Understanding of GDS
- Flexible with shift working environment

*Roles and Responsibilities*
- Maintain the highest standards of Customer service, for both inbound and outbound calls across all markets.
- Functions in order to ensure customer confidence, satisfaction and loyalty.
- Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out The role of a technical expert within the team to resolve any queries or issues
- Responsible to undertake all back office Related activities, which includes handling queues, reissues, handling advanced Fares and ticketing etc.
- To provide support during business Contingency which may arise including mass disruptions.
- Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related Documentation. Ensure audit compliance.
- To deliver departmental and/or team Targets to attain customer service and revenue.
- To play a leading role in an ongoing Program of process and quality improvement through the implementation of new Technology and new working method.
- To maintain data protection and Confidentiality for both staff and customers.
- Responsible for self-development to Ensure own technical and product knowledge is kept up-to-date.
- Undertake any contact centre related jobs Entrusted from time to time.

**Education**:

- Bachelor's (preferred)

Work Location: In person

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