Customer Service Representative

5 days ago

Noida Uttar Pradesh, India Wingardium Leviosa Full time

A Customer Service Representative (CSR) plays a key role in ensuring customer satisfaction and maintaining positive relationships between a company and its clients. Job duties may vary based on the specific industry or company, but generally, a CSR is responsible for:
**Problem Solving**: They identify and solve customer problems, aiming to provide a quick and satisfactory resolution. This could involve troubleshooting technical issues, tracking orders, or addressing billing concerns.

**Order Processing**: CSRs assist customers in placing orders, modifying existing orders, and tracking shipments. They ensure accurate and timely processing of customer requests.

**Product Knowledge**: CSRs have in-depth knowledge about the company's products or services. They educate customers about product features, specifications, and benefits.

**Handling Complaints**: CSRs deal with customer complaints professionally and empathetically, working to find solutions that satisfy both the customer and the company.

**Customer Feedback**: They collect and analyze customer feedback to identify trends and areas for improvement. Feedback can be related to products, services, or the customer experience.

**Record Keeping**: CSRs maintain detailed records of customer interactions, transactions, comments, and complaints. This information helps the company understand customer needs and preferences.

**Policy and Procedure Communication**: CSRs communicate company policies and procedures to customers, ensuring that customers are aware of terms and conditions related to their purchases or services.

**Cross-selling and Up-selling**: In some cases, CSRs promote additional products or services to customers based on their needs and preferences, aiming to increase sales and customer value.

**Maintaining Professionalism**: CSRs maintain a professional and positive attitude at all times, even in challenging situations. They represent the company and its values to customers.

**Collaboration**: CSRs often work closely with other departments such as sales, marketing, and technical support to resolve customer issues effectively.

Pay: From ₹50,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Monday to Friday
- Morning shift
- Night shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- Fluent English (required)

Work Location: In person

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