Customer Service Executive

1 week ago

Bengaluru, Karnataka, India Invoidea Technologies Full time

We are seeking a proactive and customer-focused Customer Service Executive to handle our International customer support operations. The ideal candidate will provide world-class service to customers across different countries, ensuring high customer satisfaction by resolving queries, handling complaints, and providing timely solutions in a professional manner.

Key Responsibilities:

  • Handle inbound and outbound customer communication via email, and chat for international customers in English.
  • Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
  • Ensure compliance with international communication protocols, data privacy regulations, and company policies.

Requirements:

  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.

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