Customer Service Executive

3 days ago


New Delhi, India NeceSera Full time

Company Overview

NeceSera, New Delhi, leads in sustainable, versatile loungewear. Join our dynamic, creative team.


Job Overview

As a Customer Service Executive, ensure excellent customer interactions. Ideal candidates have retail or fashion experience with strong communication skills.


Qualifications and Skills

  • Excellent communication.
  • Strong problem-solving.
  • Preferred experience in retail/fashion.
  • Patience and empathy.
  • CRM systems familiarity.
  • Effective multitasking and time management.
  • Proactive and a team player.
  • Detail-oriented and organized.


Roles and Responsibilities

  • Handle customer inquiries via phone, email, and social media.
  • Resolve issues by clarifying complaints.
  • Quick coordination with internal teams.
  • Accurate documentation of customer interactions.
  • Develop customer service procedures.
  • Maintain a positive attitude.
  • Achieve customer service targets.
  • Stay updated on policies.


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