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Help Desk Support Engineer
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Role -Helpdesk EngineerLocation -Bangalore-WFORoles & Responsibilities:Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Determine the best solution based on the issue and details provided by customers.Walk the customer through the problem-solving process.Direct unresolved issues to the next level of support personnel.Provide accurate information on IT products or services.Record events and problems and their resolution in logs.Follow-up and update customer status and information.Pass on any feedback or suggestions by customers to the appropriate internal team.Identify and suggest possible improvements on procedures.Manage end-pointdevices and reporting.Provide network support and troubleshoot connectivity issues.Configure and manage printersacross the organization.Facilitate video conferencing and manage user communication tools.Provide IT support to optimize operational efficiency.Resolve technical issues, maintain hardware, and install software.Support users and respond promptlyto service issuesand requests.Repair and replace equipment, as necessary.Test new technology solutions.Fulfillad-hoc business as usual (BAU) requirements.Communicate with clients regarding IT support services.Managesite support operations and supporting services.Manage the asset management life cycle.Skills and Qualifications:Bachelor’s degree in information technology or a related field of study3 - 5 years’ experience in an Information Technology Support role.
