Customer Service Representative

3 days ago


davangere, India beBeeExperience Full time

Guest Experience SpecialistWe are seeking a skilled Guest Experience Specialist to deliver outstanding support to our clients. This is a remote position that requires excellent communication skills and a commitment to exceptional guest experiences.Process refund requests, resolve billing discrepancies, and address guest concerns in accordance with company policies.Handle guest inquiries with empathy, professionalism, and active listening, ensuring prompt resolutions to issues and complaints.Provide personalized recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience, ensuring seamless interactions and memorable stays.Ensure full compliance with company policies and procedures, maintaining the highest standards of quality and service.Perform additional related duties as required, supporting the team in delivering exceptional results.Essential QualificationsFluent spoken English with clear voice and US accent familiarity.Strong communication skills, with a customer-first approach and proactive problem-solving mindset.Experience using reservation software and PMS tools, with excellent organizational and multitasking abilities.BenefitsExceptional English communication and interpersonal skills.Clear voice, fluency, and confidence while interacting with US customers.Proficiency in Microsoft Office (Word, Excel, Outlook).What We OfferStrong oral and written communication abilities.Ability to quickly learn and adapt to new software and tools.Experience RequiredMinimum 1 year of experience in customer service, BPO, hotels, or vacation rentals serving US clients.Prior experience in reservations or sales is an added advantage.



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