Patient Services Associate

1 week ago


davangere, India beBeeCustomer Full time

Job Opportunity: We are seeking a skilled Patient Service Representative to provide excellent customer service through various channels.Patient Interaction: The ideal candidate will communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism.Issue Resolution: Our team member will identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible.Product Knowledge: A deep understanding of our products or services is essential to answer customer queries and provide recommendations accurately.Documentation: Accurate record-keeping of customer interactions, transactions, and issues in our CRM system is crucial.Problem-Solving: This role requires critical thinking, analysis, and proactive problem-solving skills.Compliance: Our representative must adhere to industry regulations and ethical standards, ensuring customer data privacy and security.Continuous Improvement: Ongoing training and development programs are available to enhance your skills and knowledge.About the Role: As a Patient Service Representative, you will be the primary point of contact for customers. Your exceptional communication skills, product knowledge, and problem-solving abilities make you an ideal fit for this role.



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