Client Service Representative

7 days ago

davangere, India beBeeCustomerSupport Full time

Remote Support SpecialistsWe are hiring Remote Support Specialists to provide world-class customer support for our clients.Voice Support Specialist:Handle inbound and outbound customer calls professionally.Provide clear, polite, and accurate information to customers.Troubleshoot customer issues and document interactions.Maintain high levels of communication quality and customer satisfaction.Email / Non-Voice Support Specialist:Respond to customer emails quickly and accurately.Resolve queries, escalate issues when necessary, and update internal systems.Maintain SLAs for response time, accuracy, and ticket closures.The ideal candidate will have excellent English spoken and written communication skills, prior BPO/Customer Support experience, and the ability to work independently and meet performance targets.Key Responsibilities:Develop strong relationships with customers through effective communication.Analyze customer issues and implement solutions.Meet and exceed service level agreements (SLAs).Requirements:Excellent communication and problem-solving skills.Prior customer support experience.Ability to work independently.Strong time management and organizational skills.

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