
Operations Manager
5 days ago
Name of Profile: Operations Manager
Employment Type: FTE
Location: Noida
Experience: 5-10 years
Company Description-
PhysicsWallah is an Indian online education technology startup based in Delhi, originally created as a YouTube channel in 2014 by Mr Alakh Pandey. We are the first company aiming to build an affordable online education platform for each Indian student who dreams of IIT & AIIMS but is unable to afford the existing offline/online education providers.
We are India’s first most-viewed Educational channel on Youtube.
About the Role
We’re launching PW Disha Mentorship — a 1:1 guidance platform for NEET & JEE aspirants — and we’re looking for a detail-oriented, proactive, and organized Operations Manager to oversee our day-to-day processes and ensure smooth execution across all functions.
Key Responsibilities
- Oversee daily operations and ensure all activities are aligned with demand.
- Conduct daily audits of calls and processes to maintain smooth execution and adherence to guidelines.
- Monitor daily demand and plan resources/supply accordingly.
- Develop and implement risk mitigation strategies for high-demand hours.
- Maintain a rating of 4.8+ for overall sessions on a monthly basis.
- Track operational metrics and use insights to improve efficiency and quality.
- Coordinate between mentors, students, and support teams to ensure timely resolution of issues.
- Identify gaps in processes and implement improvements for consistent service delivery.
You Should Have
- 5+ years of experience in the EdTech domain, preferably in an operations role.
- Advanced skills in Google Sheets and data analytics.
- Experience in operations within expert services is a plus.
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