Operations Manager

3 weeks ago

Noida Uttar Pradesh India, Ghaziabad Food Whisperer Full time

Role Overview

Food Whisperer is a fast-growing food brand focused on delivering exceptional culinary experiences. The Operations Manager plays a pivotal role in ensuring smooth day-to-day functioning, scaling operations, and maintaining high standards of customer satisfaction, quality, and profitability.


Key Responsibilities

  • Strategic Operations Management
  • Manage operations across all kitchens, outlets, and delivery zones.
  • Develop and execute expansion strategies and scalable systems.
  • Team Leadership
  • Lead cross-functional teams including kitchen staff, delivery, customer service, and support.
  • Implement performance metrics and drive accountability.
  • Customer Experience & Quality Control
  • Maintain top-tier food quality, hygiene, and service standards.
  • Monitor feedback and drive continuous improvement.
  • Supply Chain & Inventory
  • Oversee procurement, vendor relations, inventory control, and logistics.
  • Ensure cost-effective sourcing and minimal wastage.
  • Financial Management
  • Monitor P&L, control costs, and ensure profitability.
  • Forecast budgets and report performance metrics.
  • Compliance & Safety
  • Ensure adherence to FSSAI, labor laws, fire safety, and other regulations.


Qualifications & Skills

  • Experience: 7–12 years in F&B, cloud kitchen, QSR, or hospitality operations.
  • Education: Bachelor’s degree in business, Hospitality, or related field.
  • Skills: Strong analytical, leadership, and decision-making abilities. Proven track record in scaling operations and managing multi-location teams.

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