Automotive Customer Support Specialist

6 days ago

guntur, India beBeeCustomerService Full time

Job Title: E-Commerce Automotive Spare Parts Customer Service RepresentativeKey Duties and Responsibilities:We manage customer interactions through shared mailboxes and multiple communication channels.We ensure customer satisfaction by addressing complaints and inquiries promptly, striving to resolve issues within set time frames.We conduct sales of products and handle returns, related requests, and any additional services as needed.We analyze customer needs to provide tailored solutions, ensuring customer satisfaction.We address customer complaints, propose suitable solutions or alternatives, follow up to confirm resolution, and maintain records of these interactions.We offer feedback to our management on emerging trends, customer issues, and concerns.We adhere to established communication guidelines and protocols.We collaborate with a team of Customer Service Representatives and other departments to identify effective problem-solving strategies.We expand our knowledge base into useful content, continuously enhancing our understanding of products and services.We work towards achieving performance targets.We participate in training and development programs to enhance our customer service skills and knowledge.Requirements and Skills:Demonstrated experience in customer-facing roles.Knowledge of automotive repair, parts, and components is essential.Technical or engineering background can be advantageous.Proficiency in English is required.We require strong analytical and problem-solving abilities to effectively diagnose problems and propose solutions.Multitasking, prioritization, and efficient time management are crucial for this role.A positive, empathetic, and professional demeanor is necessary when interacting with customers.A customer-centered approach with adaptability to different personalities is vital.We value teamwork and collaboration with colleagues and other departments.The ability to work remotely during market operational hours is essential.Digital literacy is a must-have skill.A willingness to achieve goals and pursue personal growth is essential.Effective performance under pressure is necessary.Ability to work within North American working hours is required.

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