Center Head

3 days ago

tamil nadu, India Unacademy Full time

About the CompanyUnacademy is India’s largest learning platform, built with a mission to democratize education for every learner. What began as a humble YouTube channel has evolved into a robust education ecosystem that brings together top educators, high-quality content, and cutting-edge technology. We serve millions of learners across the country, empowering them to succeed in competitive exams, pursue professional upskilling, and build strong academic foundations. With a deep commitment to learner success, Unacademy is redefining how India learns — one student at a time.About the RoleWe are seeking an experienced and dynamic Center Head to lead the operations, performance, and growth of our learning center. This role requires a strategic leader who can manage day-to-day operations, drive admissions, ensure academic excellence, and deliver exceptional learner and parent experience. The ideal candidate combines strong business acumen, people management, and operational efficiency with a deep passion for education.ResponsibilitiesOperational Leadership: Oversee all aspects of the center’s operations, including academic delivery, admissions, student engagement, and infrastructure management.Team Management: Lead, mentor, and motivate academic and non-academic staff to achieve performance and service excellence.Admissions & Revenue Growth: Drive admissions through local marketing initiatives, community engagement, and effective counseling processes to meet enrollment and revenue targets.Academic Excellence: Ensure high-quality learning experiences by maintaining teaching standards, monitoring educator performance, and implementing feedback systems.Parent & Student Relations: Build strong relationships with students and parents, addressing concerns promptly to ensure satisfaction and retention.Performance Monitoring: Track and analyze center-level KPIs, attendance, student performance, and feedback data to identify improvement areas.Process Improvement: Implement best practices and standardized processes to enhance efficiency, consistency, and overall center performance.Compliance & Safety: Ensure adherence to company policies, operational protocols, and safety guidelines.Collaboration: Coordinate with central teams (Marketing, Academics, HR, and Operations) to align center goals with organizational strategy.QualificationsBachelor’s degree required; Master’s degree preferred5+ years of experience in center or branch management, preferably in the education or service industryStrong leadership, communication, and stakeholder management skillsProven experience in driving operational excellence and meeting business targetsData-driven decision-maker with an analytical mindsetCustomer-focused approach with the ability to handle multiple priorities efficientlyRequired SkillsStrong leadership and communication skillsOperational efficiencyData-driven decision-makingPreferred SkillsExperience in the education or service industryStakeholder management

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