Grand Hotel

2 weeks ago

mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

Company Description

Established by the founder, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai, in 1922. Designed by George Wittet, renowned for iconic Mumbai landmarks, the hotel offers a rich historical experience. The Valley View Grand Resort, the second property, located in Panhala, Kolhapur, at an altitude of 3000 ft., provides a serene mountain retreat with picturesque views ideal for various occasions.


Role Description

This is a full-time on-site role as a Duty Manager at Grand Hotel in South Mumbai. Responsibilities include overseeing daily operations, managing staff, ensuring guest satisfaction, handling guest complaints, and maintaining hotel standards to provide a memorable experience for all visitors.


Qualifications

  • Strong leadership and organizational skills
  • Excellent communication and interpersonal abilities
  • Problem-solving and decision-making skills
  • Knowledge of hotel operations and guest services
  • Experience in managing staff and handling customer inquiries
  • Ability to work under pressure and multitask effectively
  • Hospitality or Hotel Management degree/certification is a plus


CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

  • Implements the customer recognition/service program, communicating and ensuring the process.
  • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and control property occupancy.
  • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

  • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.


Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Runs Front Desk shifts whenever necessary.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.


  • Grand hotel

    1 week ago

    Mumbai, India Grand Hotel Full time

    Company DescriptionEstablished by the founder, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai, in 1922. Designed by George Wittet, renowned for iconic Mumbai landmarks, the hotel offers a rich historical experience. The Valley View Grand Resort, the second property, located in Panhala, Kolhapur,...

  • Grand Hotel

    2 weeks ago

    Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionEstablished by the founder, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai, in 1922. Designed by George Wittet, renowned for iconic Mumbai landmarks, the hotel offers a rich historical experience. The Valley View Grand Resort, the second property, located in Panhala, Kolhapur,...

  • Grand Hotel

    2 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company Description Established by the founder, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai, in 1922. Designed by George Wittet, renowned for iconic Mumbai landmarks, the hotel offers a rich historical experience. The Valley View Grand Resort, the second property, located in Panhala, Kolhapur,...

  • Grand Hotel

    2 weeks ago

    Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionGrand Hotel (Bombay) Pvt. Ltd., established in 1922 by Mr. Shapurji Sorabji, is a renowned hospitality company with two distinct properties. The flagship property, the Grand Hotel in Mumbai, was designed by George Wittet and is known for its historical significance. The second property, Valley View Grand Resort, located in Panhala, offers...

  • Grand Hotel

    2 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company Description Grand Hotel (Bombay) Pvt. Ltd., established in 1922 by Mr. Shapurji Sorabji, is a renowned hospitality company with two distinct properties. The flagship property, the Grand Hotel in Mumbai, was designed by George Wittet and is known for its historical significance. The second property, Valley View Grand Resort, located in Panhala,...

  • Grand Hotel

    2 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionGrand Hotel (Bombay) Pvt. Ltd., established in 1922 by Mr. Shapurji Sorabji, is a renowned hospitality company with two distinct properties. The flagship property, the Grand Hotel in Mumbai, was designed by George Wittet and is known for its historical significance. The second property, Valley View Grand Resort, located in Panhala, offers...

  • Grand Hotel

    4 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company Description Grand Hotel (Bombay) Pvt. Ltd. is a hospitality company that was founded in 1922 with the opening of the Grand Hotel in Mumbai. The company owns and operates two properties in India, with a focus on offering unique and memorable experiences for its guests. The Grand Hotel, Mumbai is the flagship property, designed by George Wittet, and...

  • Grand Hotel

    4 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionGrand Hotel (Bombay) Pvt. Ltd. is a hospitality company that was founded in 1922 with the opening of the Grand Hotel in Mumbai. The company owns and operates two properties in India, with a focus on offering unique and memorable experiences for its guests. The Grand Hotel, Mumbai is the flagship property, designed by George Wittet, and...

  • Grand Hotel

    4 weeks ago

    Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionGrand Hotel (Bombay) Pvt. Ltd. is a hospitality company that was founded in 1922 with the opening of the Grand Hotel in Mumbai. The company owns and operates two properties in India, with a focus on offering unique and memorable experiences for its guests. The Grand Hotel, Mumbai is the flagship property, designed by George Wittet, and...

  • Grand Hotel

    1 month ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company Description Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and novels hotels in Mumbai, including the flagship property, the Grand Hotel designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience...

  • Hotel Operations Director

    4 weeks ago

    Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Seeking a seasoned professional for the role of Hotel Operations Director at Grand Hotel (Bombay) Pvt. Ltd. in Mumbai.Company OverviewEstablished by visionary founder Mr. Shapurji Sorabji, our company prides itself on delivering exceptional customer service and unparalleled comfort to our guests.With a rich history dating back to 1922, our flagship property,...

  • Hotel Operations Manager

    3 weeks ago

    Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    At Grand Hotel (Bombay) Pvt. Ltd., we are seeking a skilled and experienced Hotel Operations Manager to join our team in Mumbai. As a key member of our front office, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional customer service, and maintaining high-quality standards.Company OverviewWe are a leading...

  • Hotel Operations Director

    4 weeks ago

    Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Job Description:We are seeking a highly skilled and experienced Hotel Operations Director to join our team at Grand Hotel (Bombay) Pvt. Ltd. in Mumbai.The successful candidate will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service.This is a full-time on-site...

  • Junior accounts assistant

    2 weeks ago

    Mumbai, India Grand Hotel Full time

    Company Description Grand Hotel (Bombay) Pvt. Ltd., established in 1922 by Mr. Shapurji Sorabji, is a renowned hospitality company with two distinct properties. The flagship property, the Grand Hotel in Mumbai, was designed by George Wittet and is known for its historical significance. The second property, Valley View Grand Resort, located in Panhala,...

  • Grand Mercure Goa Candolim

    1 month ago

    mumbai, India Grand Mercure Goa Candolim - An Accor Hotel Full time

    Job description Company DescriptionAs Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Senior Hotel Operations Manager

    3 weeks ago

    Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company OverviewThe Grand Hotel (Bombay) Pvt. Ltd. is a renowned hospitality group with a rich history and commitment to excellence in customer service. With a flagship property designed by George Wittet in 1922, the company has been dedicated to providing consistent comfort and satisfaction to its guests.About This RoleThis full-time position is for a...

  • Grand Mercure Goa Candolim

    1 month ago

    mumbai, India Grand Mercure Goa Candolim - An Accor Hotel Full time

    Job descriptionCompany DescriptionAs Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Grand Mercure Goa Candolim

    1 month ago

    mumbai, India Grand Mercure Goa Candolim - An Accor Hotel Full time

    Job descriptionCompany Description As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front office manager

    1 month ago

    Mumbai, India Grand Hotel Full time

    Company DescriptionEstablished by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and novels hotels in Mumbai, including the flagship property, the Grand Hotel designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the...

  • Sales Director for Luxury Hotels

    1 month ago

    Mumbai, Maharashtra, India Grand Mercure Goa Candolim - An Accor Hotel Full time

    About the RoleWe are seeking a highly skilled Sales Director to join our team at Grand Mercure Goa Candolim - An Accor Hotel. This is an exciting opportunity to lead sales efforts and drive revenue growth for our luxury hotel.Key ResponsibilitiesCoordinate sales operations with other departments to ensure seamless execution of sales strategies.Develop and...