Grand Hotel

4 weeks ago

mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

Company Description

Grand Hotel (Bombay) Pvt. Ltd. is a hospitality company that was founded in 1922 with the opening of the Grand Hotel in Mumbai. The company owns and operates two properties in India, with a focus on offering unique and memorable experiences for its guests. The Grand Hotel, Mumbai is the flagship property, designed by George Wittet, and Valley View Grand Resort is the second property, located in Panhala, Kolhapur, at an altitude of 3000ft. above sea level. The company, having the expertise of over a century, is committed to providing excellent customer service and dedicated comfort to all guests that come to experience the offering of its unique novel hotels.


Role Description

This is a full-time on-site role for a Front Office Executive located in South Mumbai. The Front Office Executive will be responsible for day-to-day receptionist duties, including welcoming and greeting guests, managing reservations, answering phone calls and emails, and handling customer service inquiries. The Front Office Executive will also be responsible for maintaining a clean, organized, and welcoming reception area.


Qualifications

  • Excellent interpersonal, communication, and customer service skills
  • Experience in front office duties, including managing reservations and handling customer inquiries
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Ability to work independently and as part of a team
  • Knowledge of a foreign language would be an advantage.
  • Degree in Hospitality, Business Administration or related field


Responsibilities

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed. Computes bill, collects payment, and makes change for guests. Makes and confirms reservations.Posts charges such as room, food, liquor, or telephone, to guest folio. Makes restaurant, transportation, or entertainment reservations for guests. Deposits guests’ valuables in hotel safe or safe deposit box. Checks out guests and inquires about their stay. Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.


Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Keeping track of Cashiers Shift at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.


Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.


Salary Package

Attractive salary packages as per industry norms depending on the candidates' past work experience and educational qualifications.

  • Grand hotel

    1 week ago

    Mumbai, India Grand Hotel Full time

    Company DescriptionEstablished by the founder, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai, in 1922. Designed by George Wittet, renowned for iconic Mumbai landmarks, the hotel offers a rich historical experience. The Valley View Grand Resort, the second property, located in Panhala, Kolhapur,...

  • Grand Hotel

    2 weeks ago

    Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionEstablished by the founder, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai, in 1922. Designed by George Wittet, renowned for iconic Mumbai landmarks, the hotel offers a rich historical experience. The Valley View Grand Resort, the second property, located in Panhala, Kolhapur,...

  • Grand Hotel

    2 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionEstablished by the founder, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai, in 1922. Designed by George Wittet, renowned for iconic Mumbai landmarks, the hotel offers a rich historical experience. The Valley View Grand Resort, the second property, located in Panhala, Kolhapur,...

  • Grand Hotel

    2 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company Description Established by the founder, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai, in 1922. Designed by George Wittet, renowned for iconic Mumbai landmarks, the hotel offers a rich historical experience. The Valley View Grand Resort, the second property, located in Panhala, Kolhapur,...

  • Grand Hotel

    2 weeks ago

    Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionGrand Hotel (Bombay) Pvt. Ltd., established in 1922 by Mr. Shapurji Sorabji, is a renowned hospitality company with two distinct properties. The flagship property, the Grand Hotel in Mumbai, was designed by George Wittet and is known for its historical significance. The second property, Valley View Grand Resort, located in Panhala, offers...

  • Grand Hotel

    2 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionGrand Hotel (Bombay) Pvt. Ltd., established in 1922 by Mr. Shapurji Sorabji, is a renowned hospitality company with two distinct properties. The flagship property, the Grand Hotel in Mumbai, was designed by George Wittet and is known for its historical significance. The second property, Valley View Grand Resort, located in Panhala, offers...

  • Grand Hotel

    2 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company Description Grand Hotel (Bombay) Pvt. Ltd., established in 1922 by Mr. Shapurji Sorabji, is a renowned hospitality company with two distinct properties. The flagship property, the Grand Hotel in Mumbai, was designed by George Wittet and is known for its historical significance. The second property, Valley View Grand Resort, located in Panhala,...

  • Grand Hotel

    4 weeks ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company Description Grand Hotel (Bombay) Pvt. Ltd. is a hospitality company that was founded in 1922 with the opening of the Grand Hotel in Mumbai. The company owns and operates two properties in India, with a focus on offering unique and memorable experiences for its guests. The Grand Hotel, Mumbai is the flagship property, designed by George Wittet, and...

  • Grand Hotel

    4 weeks ago

    Mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company DescriptionGrand Hotel (Bombay) Pvt. Ltd. is a hospitality company that was founded in 1922 with the opening of the Grand Hotel in Mumbai. The company owns and operates two properties in India, with a focus on offering unique and memorable experiences for its guests. The Grand Hotel, Mumbai is the flagship property, designed by George Wittet, and...

  • Grand Hotel

    1 month ago

    mumbai, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company Description Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and novels hotels in Mumbai, including the flagship property, the Grand Hotel designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience...

  • Hotel Operations Director

    4 weeks ago

    Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Seeking a seasoned professional for the role of Hotel Operations Director at Grand Hotel (Bombay) Pvt. Ltd. in Mumbai.Company OverviewEstablished by visionary founder Mr. Shapurji Sorabji, our company prides itself on delivering exceptional customer service and unparalleled comfort to our guests.With a rich history dating back to 1922, our flagship property,...

  • Hotel Operations Manager

    3 weeks ago

    Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    At Grand Hotel (Bombay) Pvt. Ltd., we are seeking a skilled and experienced Hotel Operations Manager to join our team in Mumbai. As a key member of our front office, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional customer service, and maintaining high-quality standards.Company OverviewWe are a leading...

  • Hotel Operations Director

    4 weeks ago

    Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Job Description:We are seeking a highly skilled and experienced Hotel Operations Director to join our team at Grand Hotel (Bombay) Pvt. Ltd. in Mumbai.The successful candidate will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service.This is a full-time on-site...

  • Junior accounts assistant

    2 weeks ago

    Mumbai, India Grand Hotel Full time

    Company Description Grand Hotel (Bombay) Pvt. Ltd., established in 1922 by Mr. Shapurji Sorabji, is a renowned hospitality company with two distinct properties. The flagship property, the Grand Hotel in Mumbai, was designed by George Wittet and is known for its historical significance. The second property, Valley View Grand Resort, located in Panhala,...

  • Grand Mercure Goa Candolim

    1 month ago

    mumbai, India Grand Mercure Goa Candolim - An Accor Hotel Full time

    Job description Company DescriptionAs Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Senior Hotel Operations Manager

    3 weeks ago

    Mumbai, Maharashtra, India Grand Hotel (Bombay) Pvt. Ltd. Full time

    Company OverviewThe Grand Hotel (Bombay) Pvt. Ltd. is a renowned hospitality group with a rich history and commitment to excellence in customer service. With a flagship property designed by George Wittet in 1922, the company has been dedicated to providing consistent comfort and satisfaction to its guests.About This RoleThis full-time position is for a...

  • Grand Mercure Goa Candolim

    1 month ago

    mumbai, India Grand Mercure Goa Candolim - An Accor Hotel Full time

    Job descriptionCompany DescriptionAs Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Grand Mercure Goa Candolim

    1 month ago

    mumbai, India Grand Mercure Goa Candolim - An Accor Hotel Full time

    Job descriptionCompany Description As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front office manager

    1 month ago

    Mumbai, India Grand Hotel Full time

    Company DescriptionEstablished by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and novels hotels in Mumbai, including the flagship property, the Grand Hotel designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the...

  • Sales Director for Luxury Hotels

    1 month ago

    Mumbai, Maharashtra, India Grand Mercure Goa Candolim - An Accor Hotel Full time

    About the RoleWe are seeking a highly skilled Sales Director to join our team at Grand Mercure Goa Candolim - An Accor Hotel. This is an exciting opportunity to lead sales efforts and drive revenue growth for our luxury hotel.Key ResponsibilitiesCoordinate sales operations with other departments to ensure seamless execution of sales strategies.Develop and...