Customer Success Manager
16 hours ago
We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates.Ultimately, you will own Customer lifecycle, work directly with clients to up-sell, cross sell & help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.Key Responsibilities- Establish clear client retention goals.- Define success milestones for the clients and employees to work towards- Assist customers with setting up and navigating various programs- Promote the value of Gnani.ai's software & services- Upsell/ Cross-sell Gnani.ai's software & services- Promote value through customer experience- Assist in creating training courses and educational materials- Review customer complaints and concerns and seek to improve the customer experience.- Assist in conducting Customer Workshops on a periodical basisCandidate Persona- Proven work experience as a Customer Success Manager or similar role for a minimum of three years- Working in a SAAS organization is desirable.- Experience in dealing with large and mid size Enterprise customers in India- Should have a quota carrying experience- Exceptional ability to communicate and foster positive business relationships- SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a plus- Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.- A bachelor or MBA degree is preferred.- This role requires fair amount of travel meeting your clients and working from the office location.
-
Customer Success Manager
4 weeks ago
Pune, India Soul Ai Full timeJob Description About UsSoul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving...
-
Customer Success Manager
1 week ago
Pune, Maharashtra, India Digital Twin Full time ₹ 8,00,000 - ₹ 20,00,000 per yearRole- Customer Success Manager Timing- Eastern Time Zone Location- Viman Nagar, Pune (Working from Office) About Intangles Intangles is a leading provider of real-time predictive diagnostics and digital twin technology for the automotive and fleet industry. We help customers optimize fleet operations, reduce downtime, and achieve higher ROI through...
-
Customer Success Manager
3 days ago
Pune, Maharashtra, India Crave Infotech Full time ₹ 8,00,000 - ₹ 12,00,000 per yearWere looking for a dynamic Customer Success Manager to join our teamIf you love building strong client relationships, ensuring smooth delivery, and creating great customer experiences — we'd love to connect.What you'll do:Be the primary point of contact for clients and drive their successEnsure smooth onboarding, engagement, and retentionGather regular...
-
Customer Success Manager
6 days ago
Pune, Maharashtra, India G-Source Technologies LLC. Full time ₹ 3,39,000 - ₹ 12,00,000 per year· Customer Success & Relationship Management.· Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact.Understand customer needs, goals, and pain points to provide tailored solutions that drive value.Proactively engage with customers to ensure product adoption, satisfaction, and retention.Conduct...
-
Customer Success Manager
2 weeks ago
Pune, Maharashtra, India Bynry Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout BynryAt Bynry Inc., we're on a mission to make utilities smart, reliable, and affordable.Our product, SMART360, is a cloud platform that helps Water, Electric, Gas, and Sub-Metering utilities modernize billing, field operations, and customer service — fast and affordably. By 2030, we aim to equip 1,000 utilities and impact 10 million households with...
-
Customer Success Manager
1 week ago
Pune, Maharashtra, India Birdvision Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionBirdvision Consulting is a team of enthusiastic professionals who leverage technology to boost the efficiency and productivity of enterprise processes. We provide integrated products and services to streamline sales, distribution, and marketing operations. Our solutions include WhatsApp Sales Automation, Loyalty & Incentive Automation,...
-
Customer Success Manager
3 weeks ago
Pune, India Gsource Technologies LLC Full timeJob Description The ideal Key Account Manager / Customer Success Manager is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our North American customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies....
-
Customer Success Manager
2 days ago
Pune, Maharashtra, India Cohesity Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business,...
-
Customer Success Manager
2 weeks ago
Pune, Maharashtra, India ZIFF DAVIS PERFORMANCE MARKETING Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole Summary The Manager Customer Success will be the strategic bridge between the SWZD Lead Generation team and the ZDPM Operations team, ensuring seamless execution of high-quality lead generation campaigns. This role focuses on revenue growth through insourcing, campaign optimization, and maintaining exceptional client satisfaction, while leading a...
-
Customer Success
5 days ago
Pune, Maharashtra, India Clara AI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Success - Onboarding SpecialistLocation:Kalyaninagar,Pune, MH (in-office)Timings: 5.30 PM to 2.30 AM IST (US timezone)Role:Customer OnboardingWork Location:-Domain:B2B SaaS Role Overview:We are seeking a proactive Customer Success – Onboarding & Implementation Specialist to help our B2B SaaS customers achieve success from day one. In this role,...