Swift Strategic Solutions Inc | Windows Server Admin Device and Development

2 days ago

india Swift Strategic Solutions Inc Full time

A technology services client of ours is looking for multiple Windows Server Admin Device and Development Support Engineer to join them on a Full Time basis. Here are more details about the role,


Role: Windows Server Admin Device and Development Support Engineer

Experience: 5-8 Years

Location: Hyderabad, Bangalore

Key Skills: Windows Server Admin, Windows Upgrade, Update, Activation, Bit Locker

Notice Period: Immediate


Job Description:

  • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
  • Act internally as a customer advocate.
  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
  • Advise customers on how to gain additional value from their Microsoft products.
  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations


Qualifications:

Any UG / PG graduate


Strong Experience in following technologies:

  • Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment.
  • OS installation setup phases.
  • Windows patching / Windows servicing - "windows update" - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components.
  • Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well.
  • Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM.
  • MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios.


If you are interested, kindly share the updated resume to sai.a@s3staff.com

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