Swift Strategic Solutions Inc | Windows Networking Support Engineer
3 days ago
A technology services client of ours is looking for multiple Windows Networking Support Engineer to join them on a Full Time basis. Here are more details about the role,
Role: Windows Networking Support Engineer
Key Skills Windows Networking: Networking, TCP/ IP, VPN, DNS
Experience : 8-12 Years
Location : Hyderabad, Bangalore
Notice Period: Immediate to 30 Days
Job Description:
Required Technical Skills:
- Minimum 3 years of experience in Technical Support or Customer Service & Support.
- Hands-on experience on Microsoft Windows Server services like DHCP, DNS, File Share, DFS, Remote access (VPN, Direct Access, RRAS and CMAK), NPS, Wireless networking and 802.1X authentication.
- Hands-on experience on Networking fundamentals & protocols (DNS, DHCP, TCP/IP, ARP, ICMP, VPN, IPSEC).
- Good understanding of Microsoft Windows server and client OS technology including AD forest, Domains, Trust, group policy.
Required Soft Skill:
- Excellent spoken and written English skills.
- Deep analytical skills to understand customer questions and provide them with effective solutions.
- Excellent communication skills and team player with ability to build solid relationships at all levels, across teams and business functions.
- Extremely high-level attention to detail with methodical troubleshooting process.
- Excellence in Documentation and creating knowledge articles.
- Quick learner, independent problem solving and critical thinking skills; self-directed, self-starting with a strong analytical approach.
- Take command of calls and drive them to conclusions.
Responsibilities
- Responsible for Case Troubleshooting and resolution by actively working with customers located globally.
- Handle incoming support requests (SEV 1, A, B & C); work with internal team, proactively identify risk, collaborate closely with other team members to address the issue to ensure fast resolution and high customer satisfaction.
- Troubleshoot the issue by following the workflow defined in the process on the service request based on customer’s submitted cases.
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
- Willingness to work in Night Shift (EST & PST time zones).
If you are interested, Kindly share the updated resume to kavya.b@s3staff.com
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