Customer Relationship Executive

2 weeks ago


thiruvananthapuram, India EVM Citroen Full time

Generate positive impressions during all customer contacts, experiences by serving customers in a friendly, professional and prompt manner.Accurate Calculation of Appointment CapacityCarry out service appointment calling (inbound & outbound) and achieve daily appointment TargetsTracking of Appointment Rate based on Hours and Number of Units with Appointment Control BoardService Appointment Promotion / Effect Monitoring to achieve the set targetEnsure Targeted turn-up ratio against the appointments & No Show follow upsProvide estimated repair cost & repair TAT to customers based on their VOCsEstablish a consulting relationship with customers by following guidelines and delivering uniform handling of customers, and by promoting the scope, value, and features of the products and services offeredCoordinating for loaner car and pick-and-drop facility wherever required and advise the Service Advisor accordingly.Effective Post service feedback calling, Recall Campaign, Promotion of Service CampaignsJob Types: Full-time, PermanentPay: ₹10, ₹18,000.00 per monthBenefits:Cell phone reimbursementHealth insuranceProvident FundWork Location: In person



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