Customer Relationship Executive(Female)
2 days ago
A **Customer Relationship Executive** is responsible for managing and nurturing relationships with customers to ensure their satisfaction and loyalty. They serve as a point of contact for clients, addressing inquiries, resolving issues, and providing tailored solutions to meet customer needs.
**Responsibilities**:
- **Relationship Management**: Build and maintain strong, long-lasting relationships with customers by understanding their needs and providing personalized solutions.
- **Customer Retention**: Monitor customer satisfaction and identify opportunities to enhance the customer experience, aiming to improve customer loyalty and reduce churn.
- **Problem Resolution**: Proactively address customer concerns and complaints, working to resolve issues in a timely and effective manner while ensuring a positive customer experience.
- **Feedback Collection & Reporting**: Gather customer feedback to identify trends and areas for improvement, providing actionable insights to relevant teams for product and service enhancements.
- **Cross-Department Collaboration**: Work closely with sales, marketing, and product teams to ensure customer requirements are understood and met.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹12,000.00 per month
Supplemental Pay:
- Performance bonus
Work Location: In person
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