Assistant Manager

4 weeks ago

pune, India Vsynergize AI Full time
Job Title: Assistant Manager – B2C US Telecom Process
Location: Hinjewadi Phase - I, Pune Camp
Salary Range: ₹7.5 to 8 LPA
Notice Period: Immediate - 10 Days
Job Summary:
We are seeking an experienced Assistant Manager to oversee operations within our BPO team in the telecom domain. This role involves managing day-to-day activities in a high-performance environment focused on the US market. The ideal candidate will possess a deep understanding of the BPO industry and telecom services, exhibit strong leadership skills, and ensure smooth workflow and high-quality customer service.
Key Responsibilities:
- Supervise and manage the BPO team for the US telecom process, ensuring adherence to quality standards, productivity goals, and client requirements.- Oversee day-to-day operations, including handling escalations, monitoring team performance, and ensuring process compliance.- Collaborate with the Quality Assurance and Training teams to maintain high performance and process standards.- Implement and monitor KPIs, ensuring all team members meet or exceed benchmarks.- Conduct regular one-on-ones, feedback sessions, and performance reviews with team members.- Foster a positive and productive team environment, addressing challenges promptly and encouraging continuous improvement.- Manage staffing and scheduling for US rotational shifts, ensuring adequate coverage and smooth shift transitions.- Generate and analyze reports to provide insights on team performance, client metrics, and other critical aspects.- Engage with clients as necessary, addressing concerns and ensuring high satisfaction levels.
Requirements:
- Bachelor’s degree or equivalent experience in Business, Management, or related field.- 3+ years of experience in a BPO environment, with at least 1 year in a supervisory or assistant manager role.- Familiarity with the telecom domain, ideally within a BPO or customer service context.- Strong knowledge of US shifts and ability to manage team rotations and offs effectively.- Excellent communication, problem-solving, and decision-making skills.- Proficiency in using CRM and call center software.- Strong interpersonal and team-building skills.
Preferred Qualifications:
- Experience working with US clients in a BPO setting.- Knowledge of performance metrics, KPIs, and SLAs in the telecom industry.- Shift: US Rotational Shifts and Offs
What We Offer:
- Competitive salary with shift allowances.- Professional development opportunities.- Supportive work culture with opportunities for growth.
Interested candidates can share their updated CVs on

  • Real Estate Assistant

    6 months ago

    Baner, Pune, Maharashtra, India Realty Assistant Private Limited Full time

    **Job Summary** We are looking for a high-performing Sales managers to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management **Responsibilities**: **Connect...

  • Assistant Manager

    4 weeks ago

    Pune, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Executive Assistant Manager

    4 weeks ago

    Pune, Maharashtra, India Datastack Technologies Full time

    At Datastack Technologies, we are seeking a highly experienced and proactive Executive Assistant with a minimum of 6 years in a similar role to support an entrepreneur managing multiple businesses across diverse industries and countries. The ideal candidate is ethical, honest in their work hours, and takes initiative to manage the executive's needs without...

  • Assistant Manager Banquet

    5 months ago

    Pune, India Hilton Full time

    Assistant Manager Banquet ( Job Number: HOT0AU6S) Work Locations :Conrad Pune7, Mangaldas RoadPuneTBD With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year...

  • Assistant office manager

    2 days ago

    Pune, India ASEC ENGINEERS Full time

    Position: Assistant Office ManagerLocation: Pune, MaharashtraAbout Company -ASEC Engineers, a Verdantas Company, provides innovative, cost-effective power delivery solutions in transmission, distribution, and substation engineering. We focus on quality, safety, diversity, and customer service, fostering a culture of excellence.We are seeking an assistant...

  • Assistant Manager

    8 months ago

    Pune, India Indian Rozgar Full time

    Support Marketing Manager in developing and executing marketing strategies.Assist in planning and coordinating marketing campaigns and promotions.Conduct market research and analyze data to identify customer trends and preferences.Collaborate with the creative team to create compelling marketing materials.Monitor and manage social media channels and online...

  • Assistant Restaurant Manager

    3 weeks ago

    Pune, India Centro Hotels Full time

    Assistant Restaurant Manager – Centro HotelsLocation:  Pune, IndiaAbout Us: Centro is a dynamic hotel startup redefining the mid-market hospitality segment in India. Co-founded by siblings Chaitanya and Aishwarya Adgaonkar, Centro is built on the principles of human-centered design, continuous innovation, and tech-forward thinking.With offerings such as...

  • Assistant restaurant manager

    3 weeks ago

    Pune, India Centro Hotels Full time

    Assistant Restaurant Manager – Centro HotelsLocation:  Pune, IndiaAbout Us: Centro is a dynamic hotel startup redefining the mid-market hospitality segment in India. Co-founded by siblings Chaitanya and Aishwarya Adgaonkar, Centro is built on the principles of human-centered design, continuous innovation, and tech-forward thinking.With offerings such as...

  • Assistant Restaurant Manager

    3 weeks ago

    Pune, India Centro Hotels Full time

    Assistant Restaurant Manager – Centro HotelsLocation:Pune, IndiaAbout Us:Centro is a dynamic hotel startup redefining the mid-market hospitality segment in India. Co-founded by siblings Chaitanya and Aishwarya Adgaonkar, Centro is built on the principles of human-centered design, continuous innovation, and tech-forward thinking.With offerings such as...

  • Assistant Restaurant Manager

    3 weeks ago

    Pune, India Centro Hotels Full time

    Assistant Restaurant Manager – Centro HotelsLocation: Pune, IndiaAbout Us:Centro is a dynamic hotel startup redefining the mid-market hospitality segment in India. Co-founded by siblings Chaitanya and Aishwarya Adgaonkar, Centro is built on the principles of human-centered design, continuous innovation, and tech-forward thinking.With offerings such as...

  • Assistant Restaurant Manager

    3 weeks ago

    Pune, India Centro Hotels Full time

    Assistant Restaurant Manager – Centro Hotels Location:  Pune, India About Us: Centro is a dynamic hotel startup redefining the mid-market hospitality segment in India. Co-founded by siblings Chaitanya and Aishwarya Adgaonkar, Centro is built on the principles of human-centered design, continuous innovation, and tech-forward thinking. With offerings such...

  • Assistant Restaurant Manager

    3 weeks ago

    Pune, India Centro Hotels Full time

    Assistant Restaurant Manager – Centro HotelsLocation: Pune, IndiaAbout Us:Centro is a dynamic hotel startup redefining the mid-market hospitality segment in India. Co-founded by siblings Chaitanya and Aishwarya Adgaonkar, Centro is built on the principles of human-centered design, continuous innovation, and tech-forward thinking.With offerings such as...

  • Assistant Restaurant Manager

    3 weeks ago

    Pune, India Centro Hotels Full time

    Assistant Restaurant Manager – Centro Hotels Location: Pune, India About Us: Centro is a dynamic hotel startup redefining the mid-market hospitality segment in India. Co-founded by siblings Chaitanya and Aishwarya Adgaonkar, Centro is built on the principles of human-centered design, continuous innovation, and tech-forward thinking. With...

  • Assistant Manager

    1 month ago

    Pune, India ADP Full time

    Assistant Manager Roles & Responsibilities:Manages a team of 15+ associates, which consists of Payroll Specialists, SMEs& Client Service Leads who are involved in day-to-day payroll processing and related activities & tasks.Act as a point of escalation for the team and the clients. Oversee the daily workflow and supervise the Group/Team's payroll functions,...

  • Assistant Manager

    6 months ago

    Pune, India Hyatt Corporation Full time

    Assistant Manager - Front Office Hyatt Hyatt Pune IN - MH - PuneFront OfficeEntry Level ManagerFull-timeReq ID: PUN001761Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting guest expectations. Assist the Front Office...

  • Assistant Sales Manager

    5 months ago

    Pune, India KBros Aristo Pvt Ltd Full time

    Job Description for Assistant Sales Manager We are actively seeking an Assistant Sales Manager to oversee a specific region, requiring substantial experience in B2B sales within the same industry. The ideal candidate should demonstrate expertise in both channel and project sales, taking responsibility for managing daily orders and participating in meetings...

  • Assistant Manager Restaurant

    5 months ago

    Pune, India Hilton Full time

    Assistant Manager Restaurant( Job Number: HOT0ATDV) Work Locations :Conrad Pune7, Mangaldas RoadPuneTBD An Assistant Manager Restaurant oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service. What will I be doing? As an...

  • Assistant Manager

    4 weeks ago

    pune, India ADP Full time

    Assistant Manager Roles & Responsibilities: - Manages a team of 15+ associates, which consists of Payroll Specialists, SMEs& Client Service Leads who are involved in day-to-day payroll processing and related activities & tasks. - Act as a point of escalation for the team and the clients. Oversee the daily workflow and supervise the Group/Team's payroll...

  • Assistant Manager

    4 weeks ago

    pune, India ADP Full time

    Assistant Manager Roles & Responsibilities:- Manages a team of 15+ associates, which consists of Payroll Specialists, SMEs& Client Service Leads who are involved in day-to-day payroll processing and related activities & tasks.- Act as a point of escalation for the team and the clients. Oversee the daily workflow and supervise the Group/Team's payroll...

  • Assistant Manager

    1 month ago

    pune, India ADP Full time

    Assistant Manager Roles & Responsibilities: Manages a team of 15+ associates, which consists of Payroll Specialists, SMEs& Client Service Leads who are involved in day-to-day payroll processing and related activities & tasks. Act as a point of escalation for the team and the clients. Oversee the daily workflow and supervise the Group/Team's payroll...