Customer Support Specialist

2 days ago


bikaner, India beBeeCustomerSupport Full time

Job Overview:We are seeking highly motivated and customer-focused professionals to join our team as Customer Support Specialists. In this role, you will be the voice of our organization, assisting clients with their queries, resolving issues, and ensuring high levels of client satisfaction.Handle incoming and outgoing calls to address client inquiries and concerns.Provide accurate information regarding policies, premium calculations, and policy status.Escalate unresolved queries to the relevant internal teams and ensure timely follow-up.Update client records by maintaining information in our CRM system.Ensure client satisfaction through professional communication and problem-solving.Meet daily, weekly, and monthly targets set by the team lead.Required Skills:Excellent verbal and written communication skills in English and Hindi.Ability to handle client inquiries efficiently and politely.Basic computer knowledge and proficiency in MS Office and email.Patience and empathy to manage difficult or irate clients.Prior experience in a call center or customer support role is an advantage.Freshers and experienced candidates can apply.Minimum education: Bachelor's degree


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