Servicenow Architect-10+ Yr-Contract

Job Title: ServiceNow Architect Location: Chennai, Hyderabad, Pune Job Type: Contract Job Summary: We are looking for a highly experienced and strategic ServiceNow Architect to join our team. With over 10 years of experience in ITSM (IT Service Management) and ServiceNow solutions, you will play a key role in designing, implementing, and optimizing ServiceNow-based systems that drive efficiency, innovation, and high-quality service delivery. As a ServiceNow Architect, you will lead complex projects, guide development teams, and ensure that ServiceNow solutions align with business objectives and ITSM best practices. Mandatory Requirements:Over 10 years of experience in ITSM (IT Service Management) with a strong focus on implementing and optimizing ServiceNow solutions.Deep expertise in ServiceNow platform architecture, customization, configuration, and integrations.Strong understanding of ITIL processes and frameworks, and the ability to design solutions based on ITSM best practices.Proven experience leading the design, implementation, and optimization of ServiceNow-based solutions for large-scale organizations.Ability to architect and deliver end-to-end ServiceNow implementations that drive business outcomes. Additional Mandatory Experience (Experience in at least 3 of the Following Modules):HAM (Hardware Asset Management): Strong experience in managing hardware asset lifecycles, from procurement to decommissioning, and integrating HAM into ITSM processes.SAM (Software Asset Management): Expertise in designing and implementing software asset management processes, including software license tracking, compliance, and optimization within ServiceNow.CMDB (Configuration Management Database): Extensive experience with CMDB architecture, configuration item (CI) management, and ensuring alignment between ITSM processes and CMDB best practices.Discovery: Hands-on experience deploying and configuring ServiceNow Discovery to automate the discovery of IT assets, applications, and services within the organization.Integrations: Expertise in integrating ServiceNow with third-party systems and platforms (e.g., ERP, monitoring tools, etc.) using REST/SOAP APIs, MID Server, and other integration technologies.Epro (Enterprise Procurement): Knowledge of integrating procurement processes with ServiceNow for the efficient management of IT assets and services across their lifecycle.CSM (Customer Service Management): Experience implementing and optimizing ServiceNow's Customer Service Management (CSM) module, enhancing customer experience and service delivery. Key Responsibilities:Lead the design and architecture of complex ServiceNow solutions, ensuring alignment with business requirements and ITSM best practices.Collaborate with stakeholders to understand business goals, processes, and requirements, and translate them into scalable and efficient ServiceNow solutions.Oversee the customization and configuration of ServiceNow modules, ensuring seamless integration with existing systems and platforms.Provide expert-level guidance and leadership to development teams throughout the implementation and deployment of ServiceNow solutions.Design and implement integrations between ServiceNow and other enterprise applications, ensuring efficient data flow and process automation.Ensure that ServiceNow solutions are scalable, secure, and aligned with industry standards and compliance regulations.Perform detailed assessments and provide recommendations for system improvements, upgrades, and performance optimization.Drive innovation by identifying opportunities for automation, process improvements, and enhanced service delivery within ServiceNow.Mentor and guide junior architects and developers, fostering a collaborative and knowledge-sharing environment.Act as a technical leader and trusted advisor to senior management and other teams in the organization. Qualifications:Bachelor's or Master's degree in Computer Science, Information Technology, or related field.10+ years of experience in IT Service Management (ITSM) and ServiceNow platform architecture, including designing and delivering large-scale implementations.Proven expertise in at least three of the following modules: HAM, SAM, CMDB, Discovery, Integrations, Epro, or CSM.ServiceNow Certified System Administrator and ServiceNow Certified Application Developer (or equivalent certifications) preferred.Deep understanding of ITIL processes and frameworks.Strong experience in ServiceNow platform architecture, including configuration, development, scripting (Business Rules, Script Includes, UI Actions), and integrations.Advanced knowledge of ServiceNow integrations (REST, SOAP, MID Server, etc.).Strong problem-solving, troubleshooting, and analytical skills.Excellent communication, collaboration, and leadership skills to manage and guide cross-functional teams. Preferred Skills:Experience with Agile methodologies and working in Agile teams.Knowledge of ServiceNow performance analytics and reporting capabilities.Familiarity with ServiceNow security and access controls (role-based access, ACLs).Experience with ServiceNow's UI/UX design, ensuring a seamless user experience across all interfaces.