Servicenow Architect

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Responsibility Includes:

- The ServiceNow Architect should possess deep knowledge of ServiceNow Modules: ITSM, ITOM, HR, App Engine, Portal, and Industry-specific solutions for Manufacturing and Financial Services. This includes familiarity with specialized ServiceNow solutions like Manufacturing Asset Management, Field Service Management, Financial Services Operations, and Risk Management.
- Lead the design and enhancement of ServiceNow solutions with a strong focus on the Manufacturing and Financial sectors. Ensure alignment of business needs with ServiceNow’s capabilities, delivering industry-specific use cases that maximize value for Manufacturing and Financial services clients.
- Leverage Servicenow’s out-of-the-box solutions and customize them to meet the needs of clients in the Manufacturing and Financial industries. Understand unique business challenges in these industries, such as supply chain management, risk and compliance in finance, asset lifecycle management, and automated financial processes, to deliver tailored solutions.
- Understand key challenges within Manufacturing and Financial Services sectors, such as financial regulatory compliance, supply chain disruptions, or asset optimization, and provide guidance on how ServiceNow solutions can address these needs effectively.
- Provide the architectural leadership to implement ServiceNow solutions within these specific industry contexts, ensuring that each deployment maximizes productivity, efficiency, and compliance in both Manufacturing and Financial Services environments.
- Architect integrations between ServiceNow and external systems commonly used in Manufacturing and Financial Services sectors (e.g., ERP systems like SAP, Oracle, financial management software). Guide the use of Integration Hub, Web Services, and Data Models to ensure seamless connectivity across platforms.
- Provide guidance on utilizing Servicenow’s GRC (Governance, Risk, and Compliance) suite tailored to the Financial industry. Implement solutions that support compliance tracking, financial reporting, and regulatory requirements. In Manufacturing, focus on integrating safety protocols, equipment maintenance, and quality control into Servicewow’s platform.
- In Manufacturing, automate critical workflows such as inventory management, asset management, and supply chain logistics using ServiceNow’s App Engine and Field Service Management solutions. For Financial Services, automate financial approvals, audits, and risk management processes to drive efficiency and reduce operational overhead.
- Ensure that Manufacturing and Financial Services solutions are continuously improved, leveraging the latest updates and innovations in the ServiceNow platform. Recommend enhancements and new capabilities as ServiceNow evolves, particularly with regard to industry-specific features like Manufacturing Asset Management and Financial Services Operations.
- Ensure that technical governance processes are followed in both Manufacturing and Financial use cases, maintaining high standards for configuration, data integrity, and security. Focus on industry-specific standards (e.g., financial regulations, manufacturing compliance.

**Your Future at Kyndryl**
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and border less - naturally inclusive in how you work with others.

**Required Technical and Professional Experience**
- 8+ years of ServiceNow experience as architect with ServiceNow CTA certification.
- ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM/Now Assist/Agentic AI.
- A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
- Proficient in data model design including design of entity relationships, data flows and concept