Customer Support Professional
3 days ago
About the RoleWe are seeking a talented individual to join our dynamic support team. This role is responsible for assisting healthcare clients with software usage, troubleshooting issues, and ensuring high levels of customer satisfaction.This is an excellent opportunity to work in a fast-paced environment, utilizing strong analytical and troubleshooting skills to resolve functional and technical queries.The ideal candidate will possess a solid understanding of US medical billing workflows, including CPT, ICD-10, and HCPCS codes, insurance eligibility, and claims life cycle.Provide first-line support to customers via phone, chat, or email, resolving functional and technical queries.Assist users with day-to-day operational issues related to Practice Management, EHR, and Billing modules.Troubleshoot issues related to claims processing, denials, ERA posting, and patient statements.Guide clients through product features, workflows, and best practices to maximize efficiency.Document, track, and follow up on customer issues using a CRM/ticketing system.Collaborate with technical, QA, and product teams to escalate and resolve complex cases.Maintain an up-to-date understanding of US healthcare regulations, payer processes, and medical coding standards.Contribute to knowledge base documentation and participate in continuous process improvement.Bachelor's degree in Healthcare Administration, Business, IT, or a related field.2–4 years of experience in US healthcare operations or healthcare software support.Familiarity with EHR and Practice Management software.Strong analytical and troubleshooting skills.Excellent communication skills (verbal and written) and a customer-focused attitude.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.Be part of a fast-growing, innovative SaaS company transforming healthcare technology.Collaborative and inclusive work culture.Competitive salary and benefits.Continuous learning and growth opportunities.
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Nepali Customer Support Professional
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Technical Customer Support Professional
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mumbai, India beBeeCustomerService Full timeJob DescriptionWe are seeking an exceptional candidate for the role of Technical Customer Support Executive. The position requires the candidate to be present at our office on a full-time basis.The ideal candidate will provide online support to customers through phone, email, or chat, ensuring customer satisfaction by resolving issues promptly and...
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Technical Support Professional
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