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Customer Service Representative

2 months ago

haryana, India Hopcharge Full time

Job descriptionCompany DescriptionHopcharge is a company based in Gurugram that aims to build a better, sustainable, and alternate energy and mobility future for the world by providing the world's first Grid-Free Energy subscription for electric vehicles. We are dedicated to helping build the EV ecosystem and making sustainable energy accessible to all.Job Title:- Customer Service RepresentativeExperience:- 2-5 yearsLocation:- Manesar, HaryanaKey Skills:- Renewals B2C, Retention, Tele- salesRole DescriptionThis is a full-time on-site role for a Customer Service Representative. As customer Care Representative, you will be responsible for ensuring customer satisfaction and retention. Your day-to-day tasks will include providing excellent customer support, managing customer accounts, and utilizing your analytical skills to identify and address customer needs.1) Should have zeal for renewals\ Sales.2) Good communication skills.3) Sales skills are a must.QualificationsCustomer Satisfaction, Customer Retention, and Customer Support skillsAnalytical skillsExcellent communication and interpersonal skillsAbility to work effectively in a teamGood problem-solving and decision-making abilitiesExperience in the energy or mobility industry is a plusBachelor's degree in Business, Management, or a related field.