Customer Service Representative

3 weeks ago

Gurugram Haryana, India VisionaryHire Full time

**Job Title**:Customer Service Representative (US Process)

**Location**:Udyog Vihar Phase 4

**Work Schedule**: 5 days a week, Rotational Shifts

**Perks**:

- Cab services provided for night shifts
- Travel allowance for day shifts
- One meal provided during working hours

**Salary Bracket**:₹26,000 - ₹29,000

**Responsibilities**:

- Provide exceptional customer service to clients in the United States.
- Handle inquiries, troubleshoot and resolve customer issues promptly and professionally.
- Utilize company systems and resources to accurately document customer interactions and resolutions.
- Collaborate with other team members to ensure customer satisfaction and efficient problem resolution.
- Stay updated on product knowledge and industry trends to effectively assist customers.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Previous customer service experience preferred.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and attention to detail.
- Flexibility to work rotational shifts, including nights and weekends.

**Job Types**: Full-time, Permanent

Pay: ₹26,000.00 - ₹29,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift
- US shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**

+91 7002070785

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