ServiceNow Architect

14 hours ago

bangalore, India People Prime Worldwide Full time

About Company :Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.Job Title: ServiceNow ArchitectLocation: Pan IndiaExperience: 10+ yrs.Job Type : Contract to hire.Notice Period:- Immediate joiners.Mandatory Skills:Top 3 skills :ITSM – Incident , Problem , ChangeITAM - Hardware Asset Management / Software Asset ManagementITOM – Discovery , Service Mapping , Event ManagementMandate Certifications : CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL FoundationKey Responsibilities:Advisory & Strategic ConsultingLead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.Develop platform roadmaps aligned with business goals and technical priorities.Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM.ITAM - Software Asset Management / Hardware Asset ManagementITOM – Discovery, Event Management, Service MappingDesign and implement governance models, KPIs, and process improvement frameworks.Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.Technical Implementation & Platform ExpertiseConfigure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset ManagementPerform health scans, technical debt analysis, and platform scalability assessments.Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).Ensure platform conformance to best practices and licensing strategies.Proposal & SOW DevelopmentCollaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.Estimate effort, define scope, and align deliverables with client expectations and budget constraints.Support pricing strategies and resource planning for advisory and implementation phases.Qualifications:8-11 years of hands-on ServiceNow experience across multiple modules.Proven track record in advisory consulting and technical delivery.Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.- Experience in proposal writing, SOW creation, and client presentations.Demonstrated ability to lead client workshops and translate business processes into technical solutions.Mandatory Certifications by LevelServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL FoundationExcellent communication and stakeholder engagement skills.Preferred – PMP, Prince2 or equivalentWhy Join Us:Be part of a high-impact team driving digital transformation across industries.Work with top-tier clients and cutting-edge ServiceNow solutions.Collaborate with experts in advisory, architecture, and delivery.

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