Customer Relationship Manager

1 week ago

Delhi India allter Full time

Job Description We're looking for a Customer Relationship Manager / Customer Service Executive who will handle customer interactions with empathy and efficiency. You'll assist customers with their queries, orders, and feedback while ensuring a smooth and satisfying brand experience. This role is perfect for someone who enjoys helping people and wants to grow in customer experience and brand communication. Responsibilities - Respond to customer queries via email, chat, social media, and phone in a professional and timely manner. - Ensure smooth handling of orders, returns, exchanges and coordinating with internal teams. - Maintain and update customer data and records in CRM systems. - Follow up on customer issues to ensure complete resolution and satisfaction. - Gather and share customer insights with the marketing and product teams. - Maintain a polite, positive, and solution-oriented attitude in every interaction. Requirements - Graduate in any discipline. - 0-6 months of experience in customer service, CRM, or client handling (internship or full-time). - Freshers with good communication skills are welcome to apply. - Excellent verbal and written communication in English and Hindi. - Basic computer skills and familiarity with CRM tools or Excel. - A customer-first mindset with patience, empathy, and problem-solving ability. - Prior experience in D2C, wellness, or lifestyle brands is a plus. - Understanding of e-commerce platforms like Shopify or Zoho CRM. This job was posted by Sakshi Tyagi from Allter.

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