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Customer Success Executive

1 month ago

Coimbatore, Tamil Nadu, India TeachEdison Full time
Job Description

Company Overview

TeachEdison is a dynamic player in the Software Development industry with a specialized focus on Education Technology. We are passionate about empowering educators through high-performance software solutions. Our flagship product, EdisonOS, is an innovative Operating System designed for Knowledge Commerce. Based in Bangalore, our team comprises 11-50 dedicated professionals committed to shaping the future of educational technology. Discover more about us at teachedison.com.

Job Overview

We are seeking a Junior Customer Success Executive to join our dedicated team in Coimbatore. This full-time role requires a talented individual with 1 to 3 years of experience. The ideal candidate will be responsible for nurturing client relationships and ensuring seamless customer experiences using our cutting-edge educational software solutions.

Qualifications and Skills

- Experience in Customer Relationship Management (Mandatory skill) to facilitate long-term client retention.
- Outstanding Communication (Mandatory skill) abilities for effective interaction with diverse clientele.
- Strong Account Management expertise to oversee customer accounts from inception through growth.
- Proven skills in Customer Onboarding to guide new clients in product understanding and usage.
- Capability in Cross-functional Collaboration, working closely with different departments to ensure client satisfaction.
- Comfortable navigating CRM Software to track and manage customer interactions and data.
- Solution-oriented mindset with the ability to address and resolve client concerns proactively.
- Organizational skills to manage multiple client accounts and projects simultaneously.

Roles and Responsibilities

- Establish and maintain proactive communication with clients to bolster satisfaction and loyalty.
- Collaborate with the sales and product teams to align customer feedback with product offerings.
- Conduct onboarding sessions to familiarize new clients with EdisonOS functionalities and best practices.
- Utilize CRM tools for tracking customer interactions, updating records, and generating reports.
- Identify growth opportunities within accounts and facilitate the expansion of the customer base.
- Act as the primary point of contact for client inquiries and handle customer complaints with efficiency.
- Assist in developing training materials and resources to enhance customer engagement.