Current jobs related to Leadership Role in Customer Success - Coimbatore, Tamil Nadu - beBeeCustomerService

  • Business Leadership Role

    1 week ago

    Coimbatore, Tamil Nadu, India beBeeLeadership Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Business Leadership OpportunityDescriptionThe role of a Branch Manager is crucial in driving business growth and profitability. As a leader, you will be responsible for managing a team of sales professionals and providing strategic direction to achieve sales targets.Key ResponsibilitiesTo lead by example and set high standards for the team.To...

  • Customer Service Leadership Role

    1 week ago

    Coimbatore, Tamil Nadu, India beBeeLeadership Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Lead Customer Service TeamWe are seeking an experienced Team Lead to join our team and lead a group of customer service associates.This is a key role that requires strong leadership skills, effective communication, and the ability to motivate and guide a team to achieve its goals.As a Team Lead, you will be responsible for:Leading a team of 15-20 customer...

  • Leadership Role in Global Customer Support

    1 week ago

    Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Director - Customer SupportWe are seeking a seasoned leader to spearhead our customer support operations. The ideal candidate will have a proven track record of building high-performing teams and driving excellence in client satisfaction.The successful applicant will be responsible for leading global customer support across multiple time zones, managing...

  • Senior Customer Success Professional

    1 week ago

    Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Are you looking for a challenging and rewarding career in customer success?About the RoleThis is an exciting opportunity to join our team as a Senior Customer Success Professional, where you will play a key role in driving operational excellence and delivering exceptional results.Operational Excellence & Bank EngagementYou will be responsible for monitoring...

  • Digital Payroll Leadership Roles

    1 week ago

    Coimbatore, Tamil Nadu, India beBeePayrollTransformation Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Payroll Transformation LeadAbout the Role:This is a key leadership position in our Global Payroll Digital team, responsible for managing complex global integrations between payroll platforms and broader HR systems.The successful candidate will have a proven track record of delivering digital payroll or HRIS projects with a strong emphasis on...

  • Executive Leadership Role

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeInsurance Full time ₹ 1,50,000 - ₹ 28,00,000

    Lead Insurance ExecutiveJoin our organization in a pivotal role as Lead Insurance Executive, where you will be responsible for overseeing the activities of Corporate Agents. Ensure that all specified individuals are trained, skilled, and knowledgeable in insurance products. File applications for removal or addition of specified persons and Authorized...

  • Customer Success Advocate

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 22,50,000

    Customer Experience ChampionAs a seasoned customer success professional, you will be instrumental in driving exceptional experiences for our clients. This role requires a deep understanding of client needs and the ability to tailor solutions to meet their unique objectives.Key Responsibilities:• Customer Insights: Gather and analyze key performance...

  • Leadership Role in Accounting and Finance

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeDirector Full time ₹ 1,50,00,000 - ₹ 2,30,00,000

    Leadership Role in Accounting and FinanceJob Description: As an Associate Director, you will play a crucial role in influencing the identification of continuous improvement opportunities and managing ad-hoc projects initiated by Controllership leadership.Responsibilities:Influencing the identification of continuous improvement opportunities and driving...

  • Operations Leadership Role

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Team Lead - OperationsAbout the RoleWe are seeking an experienced Team Lead to oversee daily operations and ensure seamless delivery of services. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in performance management.Key ResponsibilitiesOperations Management: Oversee daily...

  • Customer Success Associate

    1 week ago

    Coimbatore, Tamil Nadu, India M8 It Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Responsibilities:* Manage client relationships* Meet revenue targets* Communicate effectively with customers & stakeholders* Drive appointment generation* Ensure customer successSales incentivesJob/soft skill trainingCourse reimbursements

Leadership Role in Customer Success

2 weeks ago

Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title: Customer Service Team Lead

The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.

  • Key Responsibilities:

  • Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.).

  • Manage Email and Chat Process 24 x 7 for efficient issue resolution.

  • Provide regular feedback, conduct performance evaluations, and coach team members for continuous improvement.

  • Handle escalated customer queries and resolve complex issues efficiently.

  • Work with QA and Training teams to ensure adherence to policies, tone, and brand guidelines.

  • Maintain shift schedules, ensure proper coverage, and manage attendance.

  • Analyze team performance reports and generate actionable insights for optimization.

  • Meet Daily Agent productivity targets by ensuring optimal work flows.

  • Contribute to knowledge base development and continuous process improvement.

  • Coordinate with stakeholders for pending/escalation issues.

  • Identify training and quality needs.

  • Drive employee engagement and retention strategies.

  • Conduct interviews to select the best candidates to fit the job profile.