Field Service Engineer

Job Description

Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 500 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.

Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.

Industry

Manufacturing Industrial UPS.

We are looking for a Field Service Engineer to be part of our team to make an impact

Location: Pune, Maharashtra, India

Our Offer: What's in it for me

- Global family leave.
- Personal development opportunities.
- Interactive employee engagement activities.
- Be part of a growing company with an excellent industry reputation, a recognized leader in a market where energy services are in demand.
- Positive corporate culture and strong team work.

Essential Duties And Responsibilities

- To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification, onsite training, system upgrade and repair of complex Gutor AC & DC UPS equipment.
- Responsible for a region or subgroup of field services.
- Performs installation supervision and commissioning of Gutor products including the batteries.
- Performs maintenance for Gutor UPS equipment including batteries.
- Trains customers on equipment operation and maintenance of Gutor products.
- Represents Gutor in dealing with customer concerns.
- Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
- Solve UPS problems at customers site and provides reports on these issues.
- Providing 24hrs telephone support for customers.
- Acquisition of Customer Service products.

SECONDARY DUTIES

- Support internal for spare parts warranty, preparation, assembly, onsite training and etc.
- Improve on site report and process.

EDUCATIONMINIMUM REQUIRED LEVEL:

- Degree/Diploma in Electrical / Electronic engineering
- Computer literacy is necessary.

EXPERIENCEMINIMUM REQUIRED:

- 2-3 yrs exp. in Oil & Gas sector, Power Generation or UPS technical experience is an added advantage.
- Fresh graduate in Electrical / Electronic engineering.
- Willing to travel up to 90% within international (onshore & offshore).
- Computer literate and fluent in spoken English and others country language will add advantage.

KNOWLEDGE AND SKILLS REQUIRED:

- Demonstrated ability to function successfully across multiple cultures and nationalities.
- Excellent verbal and written communication skills in English are essential.
- Ability to interface with all functional areas of the company.
- Global flair
- Microsoft Office Excel, Word and Power Point.

KNOWLEDGE AND SKILLS DESIRED BUT NOT ESSESTIAL:

- Every other language is an advantage.
- Technical and practical knowledge of UPS systems in commercial or industry type.
- Knowledge of Innorsoft, and Siebel/Orcacle CX and SAP will be add advantage.
- Knowledge of site report preparation process is a plus.

PERSONAL ATTRIBUTES:

- Team and customer oriented.
- Highly motivated, responsive, and energetic individual.
- Well prepare person.
- Time management.
- Work under pressure.