Field Service Engineer

Job Description Your role To perform Service interventions in line with product requirements in an efficient manner with an objective of achieving VTS growth targets & customer satisfaction within VTS structure & guidelines. Service Operations- - Receive the weekly preventive maintenance and daily breakdown schedule from the service planner. Check with the service planner and sales engineer for spare parts availability at site. Complete the service at customer site. - Understand the service procedure from the technical support team in case of a complex procedure. - Create the service report post job. Supporting multi brand products by maintaining respective brand dignity. In order to complete service interventions at customer site Service efficiency - Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals. - Improve utilization hours. - Identify potential spares and service needs with the service planner to be shared with the sales team. - Visit detractor customers with complaints to understand and resolve the issue. Implement action plans prepared by Manager for converting detractors into promoters. In order to improve service revenue and enhance customer satisfaction Dealer Operations Monitoring- - Train dealer engineers to solve complex technical problems - Keep them updated with relevant technical and product related information - Monitor complaints of dealers and track dealer performance to ensure that they are performing service interventions in line with the requirements of the machine population In order to equip dealer's service engineers to perform service interventions first time right and to maximize revenues and customer satisfaction through Dealership. Failure reporting- - Timely reporting of warranty complaints and product quality related issues Escalation of customer feedback In order to help the product company in addressing product quality issues Compliance with Corporate Guidelines- - Follow in letter and spirit the Atlas Copco Vision, Mission and core values - Comply with the Atlas Copco Business Code of Conduct - Comply with the policies and procedures communicated from time to time - Perform any other tasks given by supervisor from time to time in order to enrich the Corporate Culture To succeed, you will need - BE / Diploma in Mechanical / Electrical Engineering. - Minimum 3 - 5 yrs. relevant experience in related field. Applicants who are already working as Service Engineer will have added advantage. - Applicant should have basic knowledge of vacuum technology. - Applicant should have knowledge on Installation commissioning and trouble shooting of Two stage rotary vane pumps,Dry screw vacuum pumps, Dry claw pumps, Oil injected screw pumps, Turbo molecular pumps. - Experience in dry vacuum pumps maintenance in chemical & Pharma will be an added advantge. - Knowledge Areas: Knowledge in vacuum application & process ( Chemical distillation,Pharma, Food Industry, analytical instruments,) Hands on experience in strippig and rebuilding of varies types of mechaical vacuum pumps. Basic knowledge on electrical / PLC/ Instrumentation will be added advantage. - Committed team player. - High levels of energy and drive. - Positive attitude. In return, we offer - Culture of trust and accountability - Lifelong learning and career growth - Innovation powered by people - Comprehensive compensation and benefits - Health and well-being Job location Mumbai About Edwards Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications. Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.