Field Service Engineer

About Us:

Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers' needs and growth by delivering quality and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a variety of complex process, testing and device design challenges. Our equipment has become the industry standard for stent crimping, balloon catheter pleating and folding, catheter braiding and medical device manufacturing applications. As a pioneer in radio frequency technology, the company has continued to develop advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins, and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support. Machine Solutions is privately owned by BW Forsyth Partners, a Barry-Wehmiller company.

BW Forsyth Partners is the investment arm of multibillion-dollar global manufacturing and engineering consulting firm Barry-Wehmiller. Established in 2009, BW Forsyth Partners blends Barry-Wehmiller's unparalleled legacy of value creation and people-centric culture development with keen investing experience to help companies realize their true potential. With a focus limited to areas known well, BW Forsyth Partners seeks to partner with leadership teams to acquire small- to middle-market companies in the capital and component equipment, and professional services sectors. In each of our operating companies, BW Forsyth Partners deploys operational improvements and strategy development without compromising the autonomy, strategic vision and entrepreneurial spirit of their leadership teams.

Job Description:

Position Title: Field Service Engineer (India & Southeast Asia)

Entity: Barry-Wehmiller India Private Limited

Supporting Division: Machine Solutions (MSI)

Location: Flexible within India (preferred: Hyderabad)

Reports To: Account Manager, Machine Solutions

Company Overview

Barry-Wehmiller India is part of the global Barry-Wehmiller group, providing engineering and technical services to its operating companies worldwide. This position supports Machine Solutions Inc. (MSI), a part of the Barry-Wehmiller Group of Companies. MSI is a pioneer and leading supplier of medical product process and testing equipment. MSI has been instrumental in automating or semi-automating several manual processes within stent and catheter manufacturing organizations. We offer an excellent opportunity for highly motivated individuals in a fast-paced, biotech organization.

Role Summary

The Field Service Engineer will be responsible for installation, troubleshooting, maintenance, and technical support for Machine Solutions equipment at customer sites across India and Southeast Asia. The role requires a combination of technical expertise, customer service excellence, and strong communication skills to ensure high levels of customer satisfaction and operational reliability.

Key Responsibilities

· Install, test, and commission Machine Solutions equipment at customer sites, ensuring equipment performs to specification.

· Conduct preventive and corrective maintenance, troubleshooting, and repairs on mechanical, electrical, pneumatic, and software systems.

· Provide timely and professional on-site and remote customer support.

· Deliver customer training on equipment operation, safety, and maintenance.

· Maintain detailed service documentation including installation reports, service logs, corrective action records, and expense reports.

· Coordinate with the global Aftermarket Service and Engineering teams to ensure efficient resolution of customer issues.

· Support Aftermarket Sales opportunities by identifying leads for service contracts, spare parts, and upgrades.

· Ensure compliance with customer and company safety standards during all service activities.

· Travel frequently within India and Southeast Asia (up to 75%).

Required Qualifications and Experience

· Diploma or Bachelor's degree in Mechanical, Electrical, or Mechatronics Engineering.

· Minimum 5 to 8 years of experience in installation, service, or maintenance of automated or precision equipment (preferably medical device, automation, or packaging machinery industries).

· Hands-on experience with troubleshooting PLC-controlled systems and pneumatics.

· Strong analytical and problem-solving skills with the ability to work independently in customer environments.

· Excellent written and verbal communication skills; ability to train and guide operators and maintenance teams.

· Comfortable working in cleanroom or regulated manufacturing environments.

Preferred Qualifications

· Prior experience in supporting international customers or exposure to cross-cultural environments.

· Familiarity with ERP/CRM systems for tracking service calls and documentation.

· Willingness to travel across India and Southeast Asia for extended periods.

Key Competencies

· Customer Focus: Demonstrates a strong commitment to understanding and meeting customer needs.

· Technical Expertise: Applies sound engineering principles to identify, analyze, and resolve technical issues.

· Communication: Clearly conveys technical information to customers and internal teams.

· Accountability: Takes ownership for service quality, timeliness, and customer satisfaction.

· Team Collaboration: Works effectively with cross-functional global teams.

Work Environment and Physical Requirements

· Frequent travel to customer manufacturing sites (India & SEA).

· Work involves exposure to cleanrooms, production floors, and regulated environments.

· Requires physical mobility for installation and repair activities (lifting, bending, tool handling, etc.).

Note: This position will be on the rolls of Barry-Wehmiller India Pvt. Ltd. , supporting Machine Solutions' global service network. The role provides exposure to cutting-edge medical manufacturing technologies and collaboration with international teams.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Company:

Machine Solutions, Inc.