Field Service Engineer

About Us Machine Solutions is the premier provider of advanced equipment and services for the medical device biopharmaceutical and blood- and plasma-collection industries We support our customers needs and growth by delivering quality and value through a wide breadth of products Machine Solutions provides proprietary mechanical solutions to a variety of complex process testing and device design challenges Our equipment has become the industry standard for stent crimping balloon catheter pleating and folding catheter braiding and medical device manufacturing applications As a pioneer in radio frequency technology the company has continued to develop advancing technology for thermal forming molding and welding plastic for medical manufacturing biopharmaceutical and blood- and plasma-processing applications Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support Machine Solutions is privately owned by BW Forsyth Partners a Barry-Wehmiller company BW Forsyth Partners is the investment arm of multibillion-dollar global manufacturing and engineering consulting firm Barry-Wehmiller Established in 2009 BW Forsyth Partners blends Barry-Wehmiller s unparalleled legacy of value creation and people-centric culture development with keen investing experience to help companies realize their true potential With a focus limited to areas known well BW Forsyth Partners seeks to partner with leadership teams to acquire small- to middle-market companies in the capital and component equipment and professional services sectors In each of our operating companies BW Forsyth Partners deploys operational improvements and strategy development without compromising the autonomy strategic vision and entrepreneurial spirit of their leadership teams Position Title Field Service Engineer India Southeast Asia Entity Barry-Wehmiller India Private Limited Supporting Division Machine Solutions MSI Location Flexible within India preferred Hyderabad Reports To Account Manager Machine Solutions Company Overview Barry-Wehmiller India is part of the global Barry-Wehmiller group providing engineering and technical services to its operating companies worldwide This position supports Machine Solutions Inc MSI a part of the Barry-Wehmiller Group of Companies MSI is a pioneer and leading supplier of medical product process and testing equipment MSI has been instrumental in automating or semi-automating several manual processes within stent and catheter manufacturing organizations We offer an excellent opportunity for highly motivated individuals in a fast-paced biotech organization Role Summary The Field Service Engineer will be responsible for installation troubleshooting maintenance and technical support for Machine Solutions equipment at customer sites across India and Southeast Asia The role requires a combination of technical expertise customer service excellence and strong communication skills to ensure high levels of customer satisfaction and operational reliability Key Responsibilities Install test and commission Machine Solutions equipment at customer sites ensuring equipment performs to specification Conduct preventive and corrective maintenance troubleshooting and repairs on mechanical electrical pneumatic and software systems Provide timely and professional on-site and remote customer support Deliver customer training on equipment operation safety and maintenance Maintain detailed service documentation including installation reports service logs corrective action records and expense reports Coordinate with the global Aftermarket Service and Engineering teams to ensure efficient resolution of customer issues Support Aftermarket Sales opportunities by identifying leads for service contracts spare parts and upgrades Ensure compliance with customer and company safety standards during all service activities Travel frequently within India and Southeast Asia up to 75 Required Qualifications and Experience Diploma or Bachelor s degree in Mechanical Electrical or Mechatronics Engineering Minimum 5 to 8 years of experience in installation service or maintenance of automated or precision equipment preferably medical device automation or packaging machinery industries Hands-on experience with troubleshooting PLC-controlled systems and pneumatics Strong analytical and problem-solving skills with the ability to work independently in customer environments Excellent written and verbal communication skills ability to train and guide operators and maintenance teams Comfortable working in cleanroom or regulated manufacturing environments Preferred Qualifications Prior experience in supporting international customers or exposure to cross-cultural environments Familiarity with ERP CRM systems for tracking service calls and documentation Willingness to travel across India and Southeast Asia for extended periods Key Competencies Customer Focus Demonstrates a strong commitment to understanding and meeting customer needs Technical Expertise Applies sound engineering principles to identify analyze and resolve technical issues Communication Clearly conveys technical information to customers and internal teams Accountability Takes ownership for service quality timeliness and customer satisfaction Team Collaboration Works effectively with cross-functional global teams Work Environment and Physical Requirements Frequent travel to customer manufacturing sites India SEA Work involves exposure to cleanrooms production floors and regulated environments Requires physical mobility for installation and repair activities lifting bending tool handling etc Note This position will be on the rolls of Barry-Wehmiller India Pvt Ltd supporting Machine Solutions global service network The role provides exposure to cutting-edge medical manufacturing technologies and collaboration with international teams At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job If your experience is close to what you see listed here please still consider applying We know that our differences often can bring about innovation excellence and meaningful work therefore people from all backgrounds are encouraged to apply to our positions Please let us know if you require reasonable accommodations during the interview process Company Machine Solutions Inc