Field Services Engineer

10 hours ago

Bengaluru India Ezone Security Solutions Pvt. Ltd. Full time

Job Description Job Description: Field Engineer Position Overview We are seeking a dedicated and skilled Field Engineer to join our team. The Field Engineer will be responsible for providing on-site technical support, installation, maintenance, troubleshooting, and customer service across assigned regions. This role involves frequent travel, direct client interaction, and ensuring the highest standards of operational excellence. Key Responsibilities - Installation & Commissioning - Assist in Installation, configuration, and commissioning equipment, systems, or solutions at client sites. - Ensure proper calibration and testing before handover. - Maintenance & Troubleshooting - Perform routine preventive and corrective maintenance. - Diagnose and resolve technical issues to minimize downtime. - Escalate complex problems to higher-level support when required. - Customer Support - Act as the first point of contact for clients during field visits. - Provide training and guidance to customers on system usage. - Maintain professional communication and ensure customer satisfaction. - Documentation & Reporting - Maintain accurate records of site activities, service reports, and client feedback. - Prepare and submit necessary service reports and checklists, duly acknowledged by the customer. - Update system logs, service history, and escalate recurring issues. - Collaboration & Compliance - Coordinate with internal teams (engineering, sales, and support) for seamless service delivery. - Follow all safety protocols and compliance requirements during field operations. - Learning & Development - Attend trainings as and when nominated. - Continuously enhance technical knowledge and develop expertise to grow into senior roles. - Work Flexibility - Be available to work during weekends and extended hours when required; compensatory off will be provided as per company policy. Qualifications & Skills : for experienced candidates - ITI, Bachelor's/Diploma in Engineering (Electrical / Electronics / Mechanical / Computer Science / relevant discipline). - Proven experience in field engineering, technical support, or related roles. - Strong troubleshooting and problem-solving skills. - Hands-on experience with installation, testing, and servicing of relevant systems/equipment. - Excellent communication and customer-handling skills. - Ability to work independently and manage multiple assignments. - Willingness to travel extensively and work in diverse environments. Qualifications & Skills : for fresh candidates - ITI, Bachelor's/Diploma in Engineering (Electrical / Electronics / Mechanical / Computer Science / relevant discipline). - Excellent communication and customer-handling skills. - Ability to work independently and manage multiple assignments. - Willingness to travel extensively and work in diverse environments. Preferred Attributes - Certifications in relevant systems technologies - Adaptability to fast-paced and dynamic environments. Reporting To - TL / Manager Customer Service/ Project Manager / Regional Head

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