Field Service Engineer

Field Service Engineer Description - Were looking for visionaries who are ready to make an impact on the way the world works At HP the futures yours to create Our Graphic Solutions Business is currently looking for a Field Support Engineer to be based in Mumbai In this role you will have the opportunity to - Provide our customers with break-fix reactive support for large format printers desktop RIP and print products Perform routine maintenance and repairs on Customer equipment hardware only working primarily on site Perform maintenance and repairs on Customer equipment Configure system hardware software DFE and network components Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break fix engagements Gather data from known resources and solve moderately complex problems Maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met Escalate issues according to established procedures Follow established procedures after completing Customer call Learn new technologies Share knowledge and experience with others Solve well-defined and moderately complex problems using established policies and technical principles Identify Customer needs and evaluate opportunities to retain and increase service levels Participate in product training oversea To be successful in this role you will need to have - Experience in large format printing break fix environment Print experience desired but not required 5 plus years experience in customer service support role Ability to translate technical jargon into plain language Good general knowledge of IT hardware technical standards and technical trouble shooting processes Proven hardware troubleshooting experience Excellent customer service and communication skills Hardware repair experience High level of windows troubleshooting experience Ability to learn new products ongoing training provided Can do attitude Good team player Good organizational and time management skills Full clean Australian drivers license LI-POST Job - Services Schedule - Full time Shift - No shift premium India Travel - 50 Relocation - Not Specified Equal Opportunity Employer EEO - HP Inc provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law s Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested This information is provided voluntarily The information obtained will be kept in strict confidence If youd like more information about HPs or your EEO rights as an applicant under the law please click here