It Help Desk Technician

3 weeks ago

Mohali Punjab, India SKYSUN Full time

The IT Help Desk Technician at SkySun plays a vital role in providing technical support to our staff and ensuring a smooth and efficient IT experience This position requires a proactive and knowledgeable individual who can troubleshoot various hardware and software issues helping to keep our operations running seamlessly Your expertise will be crucial in resolving end-user issues maintaining IT documentation and contributing to the overall improvement of our technology systems If you are passionate about technology and customer service we want you on our team Key Responsibilities Respond promptly to user inquiries and support requests through various channels Diagnose and resolve technical issues related to hardware software networks and peripherals Provide support for common software applications and corporate tools Document issues and solutions in the ticketing system for future reference Assist in setting up new equipment including installation and configuration Maintain a high level of customer satisfaction through effective communication Assist with IT projects and system updates as necessary Train and onboard new employees on IT systems and tools Keep an inventory of IT equipment and perform audits as needed Requirements Requirements Experience 3-5 years in IT support or technical help desk role Technical Skills Proficiency in Windows and macOS operating systems Understanding of networking principles e g TCP IP VPN Familiarity with common business software such as Microsoft Office and cloud applications Experience with ticketing systems and remote troubleshooting tools Soft Skills Excellent communication and problem-solving skills Strong customer service orientation and patience Ability to work collaboratively in a team setting Education A degree in Computer Science Information Technology or a related field is preferred Certifications CompTIA A ITIL or similar certification is desirable Benefits Benefits Competitive salary package aligned with experience Opportunity to lead IT operations for a fast-growing international company Exposure to global teams and international projects Ability to build and shape IT processes from the ground up Career growth opportunities in leadership and technical specialization Collaborative high-performance culture that values innovation and results

  • Help Desk Technician

    5 days ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    **Responsibilities** - tell customers approximately IT products and services - stroll customers step-through-step thru the problem-fixing manner - help with troubleshooting hardware and software - observe up with clients to make sure first-rate provider **Skills and qualifications** - notable trouble-fixing and analytical capabilities - complete know-how of...

  • IT Service Desk Executive

    1 day ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    We are seeking a proactive IT Service Desk Manager to oversee our technical support team. The IT Service Desk Manager will be responsible for ensuring efficient and high-quality support services to our employees. **Duties** - control the day by day sports of the provider desk crew - make certain that every one troubles are nicely logged, assigned, and...

  • Desktop Support Technician(B2c)

    1 day ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    **Location**: Mohali | **Shift**: Night Join as a **Desktop Support Technician** to help users with PC issues remotely using tools like AnyDesk or TeamViewer. **Key Responsibilities**: - Assist in resolving driver errors, software crashes, and blue screen errors. - Perform system tune-ups and malware scans remotely. - Offer and upsell premium diagnostic...

  • Gis Technician

    2 weeks ago

    Mohali, India Pearce Services Global Pvt. Ltd Full time

    The GIS Technician will assist in the development, implementation, maintenance and use of GIS technology to the Engineering department by performing the following essential job duties: - Participates in the development, implementation, maintenance and use of the GIS system - Assist in data organization and management, digitize and maintain spatial...

  • Desktop Support Technician Us/ca

    1 week ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    **Location**: Mohali | **Shift**: Night Join as a **Desktop Support Technician** to help users with PC issues remotely using tools like AnyDesk or TeamViewer. **Key Responsibilities**: - Assist in resolving driver errors, software crashes, and blue screen errors. - Perform system tune-ups and malware scans remotely. - Offer and upsell premium diagnostic...

  • End User Support Technician

    5 days ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    The end user help Technician generally works with maximum up to datep associated up-to-date like lapupdatedps, up-to-date, printers, scanners, and associated peripherals up-to-date support the organisation. The aid specialists make certain database shooting asset related information are accurate and up-to-date, particularly for patch control and catalog...

  • L1/l2 - Global IT Help Desk Support

    7 days ago

    Mohali, India LDM Global Full time

    In your journey at EXO Edge, you will be: **Primarily focused on**: - Ensuring smooth IT support operations - Contributing to help desk policies, procedures and ensure their implementation - Enrichment of IT support knowledge base and training **Fulfilling the below roles and responsibilities**: - Prioritize incidents and service requests according to...

  • Device Support Technician

    2 weeks ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    **Location**: Mohali | **Shift**: Night As a **Device Support Technician**, you'll support customers with external device setups like printers, webcams, keyboards, and USB devices. **Key Responsibilities**: - Walk users through driver installation and configuration. - Troubleshoot connectivity or malfunction issues. - Recommend add-on services where...

  • Front Desk Receptionist

    1 week ago

    Mohali, Punjab, India 3D Solutions LLC Full time

    Job Summary As a Front Desk Executive, you will be the first point of contact for visitors and clients. This role is ideal for freshers who are enthusiastic, well-organized, and eager to learn. You’ll help maintain a professional and welcoming environment while supporting basic administrative functions. Key Responsibilities - Greet and welcome guests...

  • IT Helpdesk Representative

    5 days ago

    Mohali, Punjab, India Mind map IT Solutions Full time

    Our team seeks an experienced help desk specialist who can deliver promptly and can adept technological support to our clients. A help desk specialist will be responsible for answering client inquiries in person and via the phone, and pinpointing and correcting computer hardware and software issues through adept resolution. The position may also involve...